Merchandising Manager

Merchandising Manager

Austin, TX

Operations - Content & Merchandising /

Full Time /

Hybrid

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Develop and execute data-driven merchandising strategies that enhance content structure,

category performance, and in-app product and merchant discoverability. Collaborate closely

with marketing and finance teams for planning and budgeting and business analytics team for

testing and optimization.

What You''ll Do:

• Lead the execution of in-app merchandising directive; ensure key brand and product

messages are delivered through compelling, on-brand shopping experiences that align

with broader marketing channels (lifecycle, social, and paid media).

• Develop and implement merchandising strategies tailored to distinct customer

segments with a focus on navigation, content structure, and feature placement that

drive discovery and engagement.

• Collaborate cross-functionally with integrated marketing, creative, brand, business

analytics, product, support, and sales teams to align on merchandising initiatives and

influence decisions through a data-driven, collaborative approach.

• Analyze business performance to identify trends, surface insights, and guide

merchandising and pricing optimizations that drive growth and improve user

experience.

• Define and track core merchandising and content KPIs to evaluate strategy

effectiveness, inform future decisions, and ensure consistent reporting

• Lead A/B testing strategies to experiment with and refine content, placement, and user

journeys; drive continuous performance improvement across the app experience.

Who You Are:

A relevant degree or comparable formal training, certification, or work experience

5+ years experience in website or app merchandising or similar roles within a fast-paced

environment; proven experience identifying opportunities to find efficiencies throughout

the customer journey that impact the user experience and growth

Skills You Have:

Strong analytical acumen with cross-functional leadership ability; ability to

develop respectful influencing strategies to leverage support from

cross-functional stakeholders

Ability to focus on and improve customer experience and business performance

through in-app placement, segmentation, experimentation, and continuous

optimization; ability to demonstrate a high degree of ownership and

accountability

Ability to meet tight deadlines and ensure all directives and communications are

accurate, clear, concise, and consistent with Favor core values

Process and detail-oriented mindset with demonstrated ability to maintain a clear history of changes and documentation

Strong understanding of CMS and how they work; knowledge of Braze,

Tableau,Contentful or similar tools

Physical & Other Requirements:

Sit for an extended period of time

Hand / finger dexterity

Work extended hours

Life at Favor

Where you'll work: This is a hybrid role, meaning you'll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in a Favor Gold subscription and H-E-B discounts!

Paid time off (PTO): We offer unlimited PTO for salaried employees (that's actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you're an avid cyclist, dog lover, or Magic enthusiast, there's a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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