Merchant Certification Analyst

What We Need

Corpay is currently looking to hire a Merchant Certification Analyst within our SVS division. This position is based out of Louisville, KY. In this role, you will provide support for new and existing client and/or the clients vendors, through all phases of technical readiness, and aid and assist clients in the preparation for testing and certification. This includes maintaining testing logs and scripts, database configuration and acting as the lead on resolving technical issues for and with clients and their vendors when integrating with our authorization server.

How We Work

As a Merchant Certification Analyst you will be expected to work out of our Louisville office location. Corpay will set you up for success by providing:

• Company-issued equipment
• Assigned workspace in our Louisville office
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Maintaining the certification environment and provide both internal and external clients with technical support. Make decisions regarding the set up and technical support of new and existing clients.
• Maintaining support logs and supporting administrative functions such as bin range setup and allocation.
• Generating test card orders and fulfill test card orders in-house when applicable.
• Configuring database for new and existing clients' setup, monitor support inbox to answer client questions or help in troubleshooting issues.
• Assuming lead role in testing clients' end to end. Ensure the online and/or batch stream in a controlled environment, mirroring production controls and procedures.
• Serving as the overall technical consultant for clients seeking to install, upgrade, or change their online authorization interfaces and/or batch file-based processes.
• Recommending program improvements or corrections to programmers. Supports the client and/or the clients vendors managing all test requirements ensuring clients applications interfacing with our servers are production-ready, error free, and in compliance with processing standards and technical requirements prior to production installation.
• Providing support to providers (switches, POS vendors and integrators) and assistance for POS problems.

Qualifications & Skills

• Associate's degree in Computer Science or Business Administration is required; 3 to 5 years related experience; or equivalent combination of education and experience.
• This position requires a basic understanding of online message layering, TCP/IP, SSL or HTTPS protocols, an understanding of networking components, and FTP process. Experience with mainframe systems.
• Must possess clear understanding of client server relationships and ability to apply knowledge of the entire gift card authorization process, including card production, batch jobs, and other system interfaces. Knowledge of SQL, Restful Webservices ISO8583, SOAP based webservices, HP Nonstop and Unix systems, basic data communications, and an understanding of logical mapping and message flow.
• Must possess attention to detail, strong communication skills, problem solving skills, and a thorough knowledge of all products, services and functionality.
• Troubleshooting skills to research errors in the clients' incoming messages as well as database inconsistencies.
• In-depth knowledge of MS Word, MS Excel, MS Outlook.
• Multi-lingual would be a plus.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.