Merchant Optimization Specialist

About the Role

What You'll Do

• Conduct ongoing, systematic audits of Credit Key's presentment across all partner merchant sites, with a focus on product detail pages, cart pages, and checkout flows
• Benchmark each merchant against Credit Key's presentment best practices: messaging placement, financing callouts, monthly payment displays, promotional banners, and checkout positioning
• Maintain a portfolio-wide scorecard tracking presentment quality, gaps, and optimization status by merchant
• Identify patterns across the portfolio - common gaps by platform (Shopify, BigCommerce, Magento, custom builds), vertical, or merchant size - and feed insights back to Marketing and Product

• Own outreach to merchants on identified gaps, building the business case for changes using conversion and AOV data
• Work directly with merchant marketing, e-commerce, and dev teams to implement improvements - providing copy, assets, placement specs, and implementation guidance
• Manage optimization projects end-to-end: from initial recommendation through merchant buy-in, implementation, QA, and post-launch measurement
• Coordinate with Account Managers on merchant relationships and with Marketing on messaging, A/B testing, and creative assets

• Track the impact of presentment improvements on Credit Key adoption, conversion lift, and average order value
• Build and refine the presentment playbook: documented best practices by platform and merchant type
• Report regularly on portfolio presentment health and optimization pipeline

What You'll Bring

• 3+ years in e-commerce, merchant success, account management, partner marketing, or conversion rate optimization - ideally in payments, fintech, or BNPL
• Strong working knowledge of e-commerce platforms (Shopify, BigCommerce, Magento/Adobe Commerce, WooCommerce) and how on-site merchandising and checkout flows work
• Demonstrated ability to drive action with external partners - you're comfortable being persistent, building a business case, and following through until changes are live
• Analytical fluency: you can use conversion and adoption data to prioritize work and prove impact
• Excellent written and verbal communication; you'll be talking to merchant stakeholders ranging from marketing coordinators to developers to owners
• Detail-oriented and process-driven - you'll be managing many concurrent merchant workstreams
• Bonus: familiarity with B2B commerce, trade credit/net terms, basic HTML/CSS, or A/B testing tools

What Success Looks Like

• Every active merchant has been audited and scored within your first 90 days
• A growing share of the portfolio meets Credit Key presentment best-practice standards quarter over quarter
• Measurable lift in Credit Key adoption and share of checkout at merchants where optimizations went live

• Competitive compensation + equity
• Great healthcare benefits
• PTO
• 401k Match
• Supportive, low ego, highly collaborative team environment
• Work from home stipend