Merchant Services Business Development Officer - San Diego, CA

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate's unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.

As a premier California-focused financial services company dedicated to serving its communities, families, and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for "Best Bank" and "Best Commercial Bank" from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for "Overall Client Satisfaction" in Small Business & Middle Market Excellence Awards.

The Merchant Services Business Development Officer (BDO) will play a vital role in analyzing, optimizing, and supporting payment processing solutions for businesses. This specialized position requires a hunter mentality with a deep understanding of the merchant services industry and regulations, transaction data, interchange, pricing models, merchant relationships, operational workflows, and merchant risk and compliance. The BDO is responsible for reviewing merchant statements, providing rate quotes, managing applications, coordinating equipment orders, ensuring compliance, and leading project management initiatives. This role demands strong analytical skills, attention to detail, and the ability to collaborate with stakeholders to enhance efficiency, profitability, and customer satisfaction.

Job Responsibilities:

• Source and develop Merchant Services prospects & new clients.
• Serve as a subject matter expert on merchant payment processing, pricing, risk, and compliance.
• Analyze merchant processing statements to identify cost-saving opportunities, detect discrepancies, and optimize pricing.
• Develop competitive rate quotes and pricing models tailored to prospects and clients leveraging transaction indicators, technology needs, and industry benchmarks.
• Oversee application processing, onboarding, and equipment deployment for new merchant clients.
• Develop sales strategies and create & cultivate referral sources.
• Stay informed on industry trends, emerging payment technologies, and regulatory changes.
• Provide strategic insights to inform product development and client engagement strategies.
• Other duties as assigned.

Job Requirements:

• Requires a bachelor's in business, finance or a related field and 4+ yrs experience in business development and Merchant Service sales, or other directly related experience. A combination of education and experience may meet job requirements.
• Must have a deep understanding of payment technologies, interchange, risk, compliance, and payment industry regulations, including PCI DSS, AML, and fraud prevention.
• Working knowledge of sales techniques, business development, banking/finance products and services.
• Must have solid customer service and negotiation skills.
• Solid communication skills, both verbal and written.
• Solid problem resolution and presentation skills.
• Working knowledge of word processing, spreadsheet and general PC's skills.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $66,000 - $85,000 depending on job-related factors such as level of experience.