MES Support Engineer / MES Application Support Lead

Bill Rate: $40-$50, W2

Location: Grand Rapids, MI 49512 (100% Onsite )

Duration: 6 months

ITAR Position - Yes

Role: MES Support Engineer / MES Application Support Lead

Overview

Seeking an experienced MES Support Engineer to provide operational support, monitoring, incident management, and application administration for its Manufacturing Execution System (MES) environment. The MES platform is built on ThingWorx technology and includes the following applications:

Connected Work Cell (CWC)

Asset Monitoring & Utilization (AMU)

Real-Time Production Performance Monitoring (RTPPM)

The selected resource will support manufacturing operations, manage incidents and service requests, coordinate with multiple technical teams, and ensure stability and availability of the MES ecosystem and its integrations.

Key Responsibilities

MES Application Support

• Provide operational support for ThingWorx-based MES applications (CWC, AMU, RTPPM).
• Manage incident, service request, defect, and deployment-related tickets.
• Perform ticket triage, prioritization, tracking, escalation, and closure.
• Support production stabilization, hypercare, and post-deployment activities.
• Coordinate issue resolution across business, plant operations, infrastructure, application, and integration teams.
• Integration Support

Monitor and support integrations between MES and:

Oracle E-Business Suite (Kittyhawk)

TIPQA

Data Lake / Redshift

WebMethods interfaces

IGS / OPC-UA / Databridge communications

MTConnect and Kepware environments

Brady Printers and Laser Etching systems

System Administration & Maintenance

Monitor application health, alerts, performance, CPU and memory utilization.

Support software patching, upgrades, security updates, and validation testing.

Coordinate maintenance activities and planned outages.

Support lower environments (Development and QA) and validate changes before production deployment.

Maintain support documentation, procedures, ticket updates, and operational logs.

Operational & Reporting Support

Provide daily status reporting on incidents, risks, blockers, and escalations.

Participate in operational reviews, leadership updates, deployment checkpoints, and handoff meetings.

Deliver monthly SLA and operational performance reports, including:

System availability

Ticket volumes and resolution metrics

Root cause analysis

Corrective and preventive actions

Required Technical Skills

Candidates must demonstrate experience in:

• Manufacturing Execution Systems (MES)
• PTC ThingWorx Platform
• Microsoft SQL Server
• Authentication / Single Sign-On (SSO)
• SSL Certificates and Security Administration
• PLC / SCADA Integrations
• Kepware, MTConnect, IGS or similar industrial connectivity platforms
• Application Monitoring and Performance Tuning
• Backup and Recovery Processes
• Troubleshooting across Application, Network, and Device Layers
• Operational Technology (OT) Networks
• ServiceNow
• ITIL-based Support Processes

Support coverage expected from 7:00 AM to 11:00 PM - 1 day shift and 1afternoon shift

16X5 support, 2 Shifts , Shift Rotation with below

P1/Priority-1 incident response

Off-hours support

Maintenance windows

Post-maintenance validation activities

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.