About Volt

Volt is building the first Messaging Ops platform helping companies manage registrations, compliance, and delivery across 10DLC, Toll-Free, and Short Codes. We sit between carriers, vendors, and customers to ensure messaging works reliably, compliantly, and at scale.

As messaging complexity grows, operational excellence becomes a competitive advantage. This role helps create the structure, consistency, and operational systems behind that advantage.

The Role

We're hiring a Messaging Operations Program Manager to support and scale the day-to-day operational workflows behind Messaging Ops at Volt. This is a highly detail-oriented role focused on process execution, operational consistency, quality control, and workflow management across messaging registrations and compliance operations.

You will work closely with leadership, customer teams, and vendors to ensure registrations move efficiently through audit, approval, escalation, and delivery workflows.

This role is ideal for someone who:

• Loves process and organization and thinks systematically
• Enjoys building operational structure and noticing details others miss
• Likes improving workflows over time
• Is comfortable operating in fast-moving environments

This is not a pure checklist role. Success requires operational judgment, communication skills, and enough technical fluency to diagnose issues and coordinate next steps across teams.

What You'll Own

Registration Audits & Compliance Reviews

Execute and manage messaging compliance audits across 10DLC, Toll-Free, and Short Code channels:

• Review registration submissions against operational checklists and provider requirements
• Validate opt-in flows, CTA language, privacy policies, terms language, and sample messages
• Identify registration risks, compliance gaps, and rejection causes
• Apply provider- and channel-specific requirements
• Document findings clearly and consistently with high audit accuracy

SMS Delivery Compliance Audits

Audit delivery performance and policy adherence across channels and providers:

• Audit delivery rates, failure patterns, and carrier filtering events across 10DLC, Toll-Free, and Short Code traffic
• Identify delivery issues tied to content, routing, sender behavior, or registration status
• Review message content and sending patterns for compliance with carrier guidelines and TCPA/CTIA standards
• Flag and document delivery anomalies, suppression events, and opt-out handling failures
• Coordinate with carriers and vendors to investigate and resolve systemic delivery issues

Queue & Workflow Management

Manage registration workflows across Asana, Retool, and internal systems:

• Triage incoming registrations and customer requests by status, priority, provider, and escalation need
• Maintain accurate task notes and audit history
• Coordinate blocked or failed registrations with internal teams
• Ensure operational SLAs and timelines are maintained

QA Review & Customer Feedback Coordination

• Prepare internal QA summaries and operational findings
• Reconcile audit feedback across reviewers before customer communication
• Coordinate customer-facing feedback with Account Managers
• Clearly separate required fixes from recommended improvements
• Ensure consistency in operational communication standards

Registration Updates, Re-Audits & Follow-Ups

• Apply registration edits and operational updates within Volt systems (TCR, carrier systems, Retool, vendor portals)
• Manage repeat-cycle registrations and re-submissions
• Track unresolved issues and customer follow-up items
• Ensure historical audit feedback is accurately referenced across review cycles

Carrier & Vendor Management

• Manage carrier-side registration workflows and imports
• Own operational escalations with messaging providers through to resolution
• Diagnose and drive resolution of registration failures and rejection reasons
• Maintain vendor-specific process documentation and escalation playbooks

Preferred vendor exposure: Twilio, Telnyx, Infobip, Vonage, TCR workflows.

What You Bring

Core Strengths

• Extremely detail-oriented and process-driven
• Strong organizational and follow-through skills
• Comfortable managing multiple workflows simultaneously
• Clear written communication skills
• Strong pattern recognition and problem-solving mindset
• Builder mentality with a systems-thinking approach

Preferred Experience

• Messaging operations, telecom, CPaaS, or compliance operations background
• Experience with operational workflows, QA processes, or audit systems
• Familiarity with 10DLC, Toll-Free, or Short Code ecosystems
• Experience with tools like Asana, Retool, Slack, Postman, or CRM/workflow platforms
• Operational troubleshooting or escalation management experience
• Cross-functional experience working with customer-facing and technical teams

Why This Role Matters

Messaging reliability and compliance are core to Volt's customer experience and platform credibility. This role helps ensure messaging operations are accurate, scalable, organized, and consistently executed as Volt grows.

We're looking for someone who brings structure to operational chaos, builds repeatable systems, and takes pride in accuracy and consistency, while thriving in an ownership-driven environment.