We have a career opportunity for a Meter Severance Technician to join our team!
The successful candidate will be responsible for making in person visits to the premises of customers who are delinquent on their gas/water/wastewater accounts or are suspected of unauthorized consumption of utility services. To minimize customer dissatisfaction and IURC complaints, the incumbent must exercise customer service skills. Incumbent is responsible for making contact with and determining if customers have paid on their delinquent accounts. They evaluate the conditions of each disconnect order to determine if additional intervention/assistance is needed. Incumbents leave appropriate notification, and/or disconnect utility services for nonpayment. Revenue Assurance Field Technicians will work theft related orders and will also assist the Utility Service Theft Investigator as needed for safety. The incumbent, in this high risk job, must work safely and always be aware of their surroundings while conducting their daily duties. Incumbent must use good judgment around animals and customer’s pets. Incumbent is responsible for operating a variety of company tools and reading gas/water meters accurately in all weather conditions. Incumbent must operate a utility vehicle safely and in accordance with local laws. Other Duties as assigned.
Citizens Energy Group offers competitive salary and benefits including:
If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!
Minimum Hourly Wage: $43,600 (Grade 4)
Essential Duties and Responsibilities
Required Qualifications
Preferred Skills/Qualifications
Preferably, two years or more experience in Distribution or Gas/Water Operations, preferably two years experience in customer contact positions. Must possess an attention to detail and a desire to perform work related to account analysis and all aspects of order/transactions processing with the use of technology deployed in the field. Proficient in Microsoft Office products.
Job Posting Deadline:May 20, 2026
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
There is no other company like Citizens Energy Group. We are the only company in the nation that operates utilities under a Public Charitable Trust solely for the benefit of customers and the community. Our success is based on our workforce that puts customers and quality first. Employment Philosophy Employees are the backbone of Citizens Energy Group. Employees are the most valued resource of the Utility, whether it's in our headquarters at 2020 N. Meridian Street, or at Citizens Gas located at 2150 Martin Luther King Street, Citizens Water located at 1220 Waterway Boulevard, or at Citizens Thermal located at 366 Kentucky Avenue, or at Citizens Oil located in southern Indiana; or one of our unregulated companies at Citizens Resources. We value safety integrity, diversity, teamwork and quality for all Citizens employees and customers. Citizens Benefits Package Career and educational growth is important. Citizens offers a competitive financial and benefits package, tuition reimbursement and a realm of other services designed to assist the needs of individuals and families. If you want to be part of a unique company and help it continue to build on its 100-year old foundation, consider career opportunities at Citizens Energy Group. Equal Opportunity Employer Citizens takes pride in and respects our employees and the communities we serve. This is reflected through our continuous efforts in hiring and developing a diverse work force - bringing to our management culture a variety of initiatives and improving the quality of our business. In order for us to grow and be successful as a utility, expand on our strengths, and prepare for the future, our objective is to continually bring together the skills and abilities of a diverse group of people to work toward a common goal of providing reliable, safe, gas service to our customers. We provide equal access to growth opportunities, training, and flexibility in order to meet the demands of work and family life. We are an Equal Opportunity Employer that recruits, hires, trains and promotes regardless of race, color, veteran status, age, disability, sex, national origin or religion. We value diversity in our workforce and in the communities we serve.