Metro Line Outreach Case Manager (5789)

WHY WORK FOR US?We are mission and values driven and your contributions will makeadifference. We make a positive differenceinpeople'slives and helpan average of 23 people per week to find a place to live.

If you join us, you will be abletoadvocate for change whilealsoworking with influentialpeople who effectchanges in policy and devote time to issuesof racial and social justice. We prioritize your work/life balance and provide various scheduling options inadditionto generous time off, health, and wellness benefits and we're committed to helping you reach your potential by providing opportunities for professionalgrowth across the state.

JR 5789Outreach Case ManagerLos Angeles, CA 90004Salary: $24.78 - $30.20 per hour plus weekend differential - $2.41/hrPay Frequency: 24 Pay Periods Per YearFull Time Sun, Mon, Thurs, Friday and Sat 7:00am - 3:30pmNon-ExemptDriving RequiredLower end of range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of range will apply to seasoned candidates with considerable years of relevant experience.

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Metro Rail Outreach Team as the Outreach Case Manager at the RHC location.

ABOUT PATHSince its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing. 

ABOUT OUR TEAMEvery program in our growing range of services is designed to holistically address barriers to long-term housing stability, implementing evidenced-based practices to promote improved well-being beyond housing alone. We are committed to improving the quality of our services by creating a diverse work environment for the community at large. We seek input from our clients, employees, and stakeholders to ensure equity in service delivery and accessibility for all the people we serve.

ABOUT THE JOBAs part of the Metro Rail Outreach Team, the Outreach Case Manager will participate in daily street outreach to people experiencing homelessness within the Metro transit system in the Metro Los Angeles region. Using the PATH Street Outreach Integrated Care approach, the Outreach Case Manager will provide outreach and engagement services to conduct interventions to quickly assess and link clients to long-term housing, health, mental health and other supportive services. The Outreach Case Manager may attend community meetings and develop relationships with local businesses, organizations, and service providers. Case Manager will refer clients for necessary services and offer transportation assistance.

Position Responsibilities include: 

• Conduct daily street outreach to develop relationships and build rapport with clients to assist them with finding a home.
• Respond within specific contract timeframes to requests for street outreach services and send follow-up information to the requestor and supervisor.
• Conduct VI-SPDAT (Vulnerability Index- Service Prioritization Decisions Assistance Tool) on all new clients to identify and connect them with proper intervention and services; document results, complete match initiation form and submit all paperwork to CES coordinator.
• Collaborate with clients and the street outreach team to develop an Individualized Service Plan (ISP) for each client that addresses short- and long-term goals.
• Provide street-based case management services that connect clients to long-term supportive services and help improve their quality of life: Meet with established clients on a regular basis to review, evaluate, and support goal completion.
• Assist with gathering necessary documentation such as birth certificates or social security cards.
• Provide employment assistance, housing referrals and health related referrals as appropriate. Assist clients with establishing personal benefits such as GR, SSI, TANF, and Veterans Pension.
• Assist with housing navigation and applications for supportive and subsidized housing.
• Provide advocacy for clients with prospective landlords.
• Provide ongoing information, referrals, linkages, and advocacy for all other identified needs.
• Collaborate with community substance abuse and mental health providers to ensure seamless referral services.
• Build relationships with prospective landlords and identify appropriate permanent housing options.

WHAT YOU BRINGWe’re looking for candidates with:

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.
• Ability to start and end days in various locations throughout Los Angeles County.
• Ability to work shifts that are subject to change as determined by the funder or the agency

MINIMUM QUALIFICATIONS

• Two (2) years of experience in outreach case management or a related field.

MANDATORY REQUIREMENTSRegardless of qualifications, candidates must:

• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

DRIVINGDriving is an essential function of this position. To meet the employment requirements for this role, all candidates must: 

• Have reliable transportation
• A valid driver’s license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage