MFG Systems Business Applications Engineer-Orthopaedics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Engineering

Job Sub Function:

Automation Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Johnson and Johnson is recruiting for a Manufacturing Systems Business Application Engineer to be located in Warsaw, IN or Raynham, MA.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson Medtech is a leader in orthopedics, providing one of the most comprehensive portfolios in the industry. Our Joints reconstruction manufacturing facilities are located globally, including sites in Raynham & Bridgewater, MA; Warsaw, IN; Cork, Ireland; Blackpool, UK; Leeds, UK; Suzhou, China; and a new site in Costa Rica. Position Summary

Reporting to the Joints Global Manufacturing Systems Standards lead, the Business Application Owner (BAO), will focus primarily on providing day-to-day support for operational processes and system functionality for manufacturing systems such as MES (Manufacturing Execution Systems) and ERP (Back to Basics BTB), as well as playing a crucial role in supporting in the development, implementation and maintenance of systems and data. This role involves troubleshooting issues, facilitating user support, and ensuring the effective use of systems across the organization.

Key Responsibilities

• User Support: Act as the first point of contact for end-users experiencing issues with manufacturing systems such as MES and BTB, providing timely assistance and troubleshooting.
• Issue Resolution: Investigate and resolve system-related problems, escalating complex issues to the appropriate technical teams as needed.
• System Monitoring: Continuously monitor systems for performance and reliability, identifying areas that require immediate attention or improvement.
• Documentation: Maintain up-to-date documentation of system processes, user guides, and FAQs to facilitate knowledge sharing among users.
• Training Coordination: Arrange and conduct training sessions for end-users on MES and BTB system functionalities and best practices.
• Process Improvement: Work with business stakeholders to identify process inefficiencies and recommend solutions to enhance operational performance.
• Feedback Collection: Collect and analyze user feedback to identify common pain points and areas for enhancement, collaborating with IT teams for necessary changes.
• Reporting: Assist in generating routine reports and dashboards to track system performance and user engagement.

Key Competencies Required

• A willingness to be hands-on in all aspects of supporting manufacturing systems
• Ability to partner with cross-functional teams in a matrixed global environment and provide remote support.
• Flexible work ethic
• Ability to influence at various levels of an organization & a strong ability to communicate and collaborate and build relationships with key stakeholders
• Excellent communication skills (written and oral)
• Problem solving skills - to assist in maintaining project progress and on design issues
• Decision Making is required to make decisions on issues
• Excellent planning and organizing skills
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Managing risk and crisis, including investigation, escalation, prioritization and resolution of systems and support issues and developing and managing responses.
• Ability to manage multiple priorities in a fast-paced environment.

Qualifications

Required:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 2+ years of experience in a support role related to business analysis, specifically in MES and ERP environments.
• Strong understanding of MedTech manufacturing processes and ERP operations.
• Excellent problem-solving skills and attention to detail.
• Proficiency in data analysis tools (e.g., Excel) and reporting software.

Preferred:

• Familiarity with MES platforms and ERP transaction systems.
• Strong communication and interpersonal skills to liaise effectively with end-users and technical teams.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Proactive attitude towards identifying and solving user issues. \

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.careers.jnj.co

Required Skills:

Preferred Skills:

Analytical Reasoning, Artificial Intelligence (AI), Controls Compliance, Cross-Functional Collaboration, Industry Analysis, Innovation, Lean Supply Chain Management, Machine Learning (ML), Project Management, Prototyping, Robotic Automation, Science, Technology, Engineering, and Math (STEM) Application, Scope Management, Systems Development, Technologically Savvy, Testing