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Mgr, Account Management

CJ Logistics

Des Plaines, Illinois(remote)

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JOB DETAILS
SALARY
SKILLS
Analysis Skills, Best Practices, Brokerage, Business Administration, Business Growth, Cargo/Freight, Coaching, Communication Skills, Consulting, Consumer Packaged Goods, Continuous Improvement, Contract Negotiation, Cost Control, Cross-Functional, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Analysis, Diversity, E Programming Language, ERP (Enterprise Resource Planning), Establish Priorities, Financial Analysis, Food and Beverage Industry, Freight Forwarding, Healthcare, Incentive Programs, Industry/Trade Analysis, Interpersonal Skills, Keyboards, Leadership, Legal, Logistics, Maintain Compliance, Medical Conditions, Medical Genetics, Medical Products, Mentoring, Metrics, Microsoft Office, Military, Operations Planning, Partner Sales, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Productivity Management, Profit & Loss, Regulations, Revenue Growth, Safety Standards, Sales, Sales Management, Sales Support, Service Level Agreement (SLA), Supply Chain, Supply Chain Management, Sustainability, Team Lead/Manager, Third-Party Logistics (3PL), Time Management, Trend Analysis, Up-Selling
LOCATION
Des Plaines, Illinois
POSTED
30+ days ago

Description

    Position Overview

    We are seeking a highly skilled and motivated Manager of Account Management to oversee and lead a team of account managers in a fast-paced freight brokerage environment. The Manager will be responsible for developing and maintaining strong relationships with key clients, ensuring the efficient and effective execution of all logistics operations, and driving customer satisfaction and retention. The ideal candidate will have a strong understanding of the freight and logistics industry, excellent leadership skills, and a customer-centric approach.
    Essential Job Duties & Responsibilities
    Team Leadership and Development
    • Lead, coach, and mentor a team of Account Managers to achieve individual and team goals.
    • Provide guidance, performance reviews, and professional development opportunities to enhance team capabilities.
    • Ensure that Account Managers are trained on best practices, client communication, and industry trends
    • Perform other related job duties as assigned or required. 
    Client Relationship Management
    • Manage and nurture relationships with key clients, serving as the primary point of contact for high-value accounts.
    • Proactively identify and resolve client concerns, providing tailored solutions to meet their freight and logistics needs.
    • Ensure timely and effective communication with clients to ensure satisfaction and retention.
    Account Optimization
    • Collaborate with internal teams (operations, sales, and customer service) to deliver best-in-class service and solutions to clients.
    • Analyze account performance and provide actionable insights to improve service levels, reduce costs, and increase client profitability. 
    • Monitor and manage account performance metrics, including service level agreements (SLAs), on-time delivery, and customer feedback.
    Process Improvement and Efficiency
    • Identify opportunities to streamline account management processes and improve the overall customer experience.
    • Work with the operations team to implement best practices and develop operational workflows to improve productivity.
    • Ensure adherence to company policies, industry regulations, and safety standards.
    Sales Support and Business Growth
    • Partner with the sales team to drive new business opportunities and expand existing accounts.
    • Support contract negotiations and renewals, ensuring that terms align with client expectations and company goals.
    • Help identify upselling and cross-selling opportunities to increase account revenue.
    Reporting and Analysis
    • Monitor and report on account performance, providing updates to senior leadership on key metrics, customer feedback, and growth opportunities.
    • Use data and analytics to identify trends, resolve issues, and drive continuous improvement.
    Required Qualifications
    • Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related field (or equivalent work experience).
    • 5+ years of experience in account management, client services, or freight brokerage, with at least 2 years in a leadership role.
    • Experience managing large and/or complex accounts within the freight, logistics or transportation industry.
    • Strong leadership and team management skills.
    • Excellent communication and interpersonal skills, with the ability to build relationships and resolve conflicts.
    • Proficient in freight brokerage software, CRM tools, and Microsoft Office Suite.
    • Strong problem-solving and negotiation skills.
    • Analytical mindset with the ability to interpret data and make informed decisions.
    • Knowledge of transportation logistics, freight forwarding, and supply chain management practices.
    • Ability to thrive in a fast-paced, deadline-driven environment.
    Preferred Qualifications
    • Experience working in a third-party logistics (3PL) or freight brokerage environment.
    • Familiarity with transportation management systems (TMS) and enterprise resource planning (ERP) software.
    • Certification in logistics or supply chain management (e.g., CLM, SCMP) is a plus.
    Physical Requirements 
    This is largely a sedentary role requiring the physical ability to:
    • Sit for prolonged periods of time at a desk while working on a computer
    • Use hands and fingers to operate a keyboard, mouse, and telephone
    • Speak and hear clearly in person, virtually, and over the phone
    • Occasionally stand, walk, reach, stoop, or lift up to 10 pounds
    Pay, Benefits and More:  
    • Salary: Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum base salary of $75,000, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience
    • This role is also eligible for an annual incentive plan 
    • Competitive compensation package
    • Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
    • Growing company with a performance record that continues to climb!
    • Open-door work environment
    • High Performance culture with a focus on a growth mindset where continuous improvement is embraced
    • Opportunities for advancement!
    Work Environment 
    This position operates in a professional office environment.  The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.
    The work environment is typically quiet to moderate in noise level and is climate controlled.
    Location/Remote Eligibility
    This is a hybrid role based out of our Des Plaines, IL office.  Regular, on-site presence is required (4) days per week or as otherwise directed by the company.
    Schedule
    Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.
    Flexible hours may be required to support deadlines or cross-functional collaboration.
    CJ Logistics About Statement:  
     At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.
     CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.     
    CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.  
    At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.
    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  
     
    Candidates must complete an application at:

     

    About the Company

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    CJ Logistics

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