Mgr,Clinical Qlty Improvement

The University of New Mexico Health Science Center, Department of Family & Community Medicine, seeks to hire a highly motivated individual with a background in healthcare administration and an interest in advancing primary care quality improvement. The position will report to the Department Administrator and be responsible for advising and assisting the departmental Clinical Vice Chair, the Quality and Safety Officer, and other clinical and research faculty leaders with the development, preparation, interpretation, and monitoring of complex healthcare analyses, data projection, and reports used by clinical system management to advance value-driven outcomes for patients.

Responsibilities include standardizing and cleaning data, building prediction models, modeling outcomes, and developing metrics for complex data analysis projects. The position will address data requirements, including quality and performance metrics for analytic reporting and operating areas, with expertise in specific data systems and/or analytical methodologies. Proficiency with a variety of tools (e.g., Cerner, REDCap, Tableau, Midas, Smartsheet, Microsoft products, etc.) will enable extraction of data, writing queries, developing programming logic, running of reports, manipulation of data, and analysis of datasets to meet the needs of the department.

Opportunities include defining, refining, and analyzing meaningful metrics that will improve health outcomes for patients in our family medicine clinics, enhance the financial well-being of the department, and advance innovations and scholarship in primary care quality improvement. This position will also liaise with key community stakeholders in primary care across the state to promote opportunities to build a community of practice that enables sharing of knowledge and best-practices as we the department builds capacity for innovative statewide collaboration.

Essential functions:

• Extracts, analyzes, and interprets moderate-to-complex population health data using actionable analytics to improve patient outcomes for primary care clinicians.
• Performs analysis and modeling techniques on large clinical, financial, and/or operational data sets.
• Develops graphical presentations of health data that can be used to illustrate findings using data visualization tools and provide analytic guidance and technical support to other analysts, managers, clinicians, and executives utilizing data.
• Assists in the planning, implementing, and evaluating of health care for individuals and populations across the continuum of care through analytics solutions.
• Interprets data analysis and business intelligence tools such as Tableau, Excel, and SPSS to produce reports and perform meaningful quantitative or qualitative analyses addressing impactful business issues or questions via ad hoc and routine reporting.
• Utilizes methods from outside of healthcare; utilizes data broadly using traditional and non-traditional databases.
• Forecasts the impact of system changes to establish targets and mitigate business risk. Has a strong understanding of external pressures.
• Models and frames meaningful scenarios that impact critical business processes and decisions.
• Communicates and works to analyze information or data on current and future best practice trends.
• Improves organizational performance through the application of innovative thinking to existing and emerging methods, processes, products, and services. Employs sound judgment in determining how deliverables will be deployed to produce a return on investment.
• Remains current with database and analytics technologies, methods, and standards, actively participates in professional forums, and ensures compliance with all applicable standards.
• Participates in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations.
• Performs advanced data transformation for utilization in reporting and analyses and implements automated data processes.
• Independently develops programming to mine, analyze, and interpret data from databases commonly used in program planning and research.
• Interface with colleagues throughout the UNMHSC in the review and manipulation/mining of data as it relates to the DFCM clinical platform.
• Prepares and assists in the presentation of the strategic metrics.
• Serves as a proficient resource for the design and utilization of analytic solutions required for initiatives that provide value-driven outcomes to patients.
• Prepares data analysis for scholarly quality improvement.
• Builds awareness of the New Mexico primary care. context by engaging with statewide primary care practices.

Knowledge, Skills, and Abilities:

• Strong critical thinking skills to help predict the needs of various clinical leaders rather than require them to provide detailed prescriptive direction.
• Knowledge and familiarity with tools like Tableau, Excel, and SRSS to design and develop reporting analytics and visualizations.
• Knowledge and familiarity with Microsoft Office suite software (Word, Excel, PowerPoint, Outlook, Visio, etc.).
• Interpersonal and communication skills to effectively work and communicate with others.
• Ability to quickly and demonstrate proficiency in new software tools. Analytical reasoning and problem-solving skills.
• Ability to document work and communicate progress to others.
• Ability to function with moderate supervision in a fast-paced environment.
• Ability to be detailed and accurate.
• Ability to work under tight deadlines in a highly dynamic environment. Strong analytic and problem-solving skills and ability to interpret results of query analyses.
• Ability to incorporate an equity lens to their analysis.

This position requires strong customer service skills since the individual will interact directly with medical providers. Experience in a clinical operations setting is valuable for effectively researching and resolving billing process issues. Clear and concise writing skills are necessary to communicate daily by email, explain complex clinical documentation guidelines and rules, document meeting minutes, and analyze report data in writing. Intermediate skills with spreadsheet programs such as Excel are integral for tracking, interpreting, and analyzing data.