About Hilton
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
Requirements
Ability to maintain a high level of confidentiality and professionalism at all times
Bachelor''s degree in Human Resources Management, Hospitality, or a related field preferred
Minimum of 3 years of Human Resources experience, with at least 1-2 years at the manager or senior generalist level
Working knowledge of federal and state employment laws and regulations
Experience supporting employee relations matters, including investigations and progressive discipline, preferred
Experience in a union environment and familiarity with collective bargaining agreement administration preferred
Proficiency with HRIS platforms and Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook
Ability to coordinate multiple activities and projects with a strong sense of urgency, prioritizing and completing assignments with effective follow-through
Self-starter with the ability to manage competing priorities in a team-focused environment
Pragmatic problem-solving skills with the ability to exercise independent and sound judgment
Ability to communicate effectively and clearly, both verbally and in writing, including conveying difficult or sensitive information to Team Members and Managers
Requires a high level of interaction with all members of staff, exchanging ideas, information, and opinions to formulate policies and procedures and arrive jointly at decisions and solutions
Engaging, approachable personal presence consistent with luxury hospitality standards
Bilingual communication skills a plus, but not required
Duties and Supporting Responsibilities
Support the hotel''s commitment to providing an environment that treats Team Members with dignity, respect, and fairness.
Proactively address day-to-day issues with managers, identify practical solutions to a range of HR matters, and recommend appropriate action to the Director of Human Resources.
Assist the Director of Human Resources in conducting internal investigations; maintain accurate and complete investigation records; support the development of solutions to resolve issues.
Assist in maintaining and updating property Policies & Procedures; coordinate the communication and distribution of these guidelines, policies, and procedures.
Support unemployment compliance, participate in unemployment hearings, and assist in preparing witnesses for testimony as necessary.
Maintain awareness of union activity on property; escalate concerns to the Director of Human Resources as appropriate.
Maintain working knowledge of the property CBA; assist in communicating and training department heads and managers on CBA policies.
Assist with the coordination and execution of all recruitment activities, including the sourcing and selection of qualified candidates in partnership with department heads.
Assist with all employment-related activities, including offers of employment, onboarding, relocation, and required new hire paperwork.
Partner with departments to provide proactive coaching to Team Members; assist with developmental plans and terminations as needed.
Ensure all termination paperwork is properly completed (e.g., exit interview, return of all hotel-issued property, locker inventory) and that the HRIS is updated accordingly to reflect separation of employment
Support and help drive Team Member recognition and engagement programs, including engagement activities and celebrations.
Monitor the Workers'' Compensation process and procedures; maintain related tracking and documentation; liaise with the third-party administrator as necessary.
Process requests from federal, state, or private entities, including but not limited to wage garnishments, subpoenas, and release of information requests; partner with the Director of Human Resources as needed.
Actively participate in the delivery and coordination of the Team Member Engagement Survey, including follow-up action plans.
Maintain the security and confidentiality of all pertinent information throughout the hotel, including all Human Resources records.
Maintain awareness of labor relations activity on property; partner with the Director of Human Resources, General Manager, and regional support, and take approved action as necessary.
Assist with all Human Resources activities and projects as needed.
Duties and Supporting Responsibilities
Support the hotel''s commitment to providing an environment that treats Team Members with dignity, respect, and fairness.
Proactively address day-to-day issues with managers, identify practical solutions to a range of HR matters, and recommend appropriate action to the Director of Human Resources.
Assist the Director of Human Resources in conducting internal investigations; maintain accurate and complete investigation records; support the development of solutions to resolve issues.
Assist in maintaining and updating property Policies & Procedures; coordinate the communication and distribution of these guidelines, policies, and procedures.
Support unemployment compliance, participate in unemployment hearings, and assist in preparing witnesses for testimony as necessary.
Maintain awareness of union activity on property; escalate concerns to the Director of Human Resources as appropriate.
Maintain working knowledge of the property CBA; assist in communicating and training department heads and managers on CBA policies.
Assist with the coordination and execution of all recruitment activities, including the sourcing and selection of qualified candidates in partnership with department heads.
Assist with all employment-related activities, including offers of employment, onboarding, relocation, and required new hire paperwork.
Partner with departments to provide proactive coaching to Team Members; assist with developmental plans and terminations as needed.
Ensure all termination paperwork is properly completed (e.g., exit interview, return of all hotel-issued property, locker inventory) and that the HRIS is updated accordingly to reflect separation of employment
Support and help drive Team Member recognition and engagement programs, including engagement activities and celebrations.
Monitor the Workers'' Compensation process and procedures; maintain related tracking and documentation; liaise with the third-party administrator as necessary.
Process requests from federal, state, or private entities, including but not limited to wage garnishments, subpoenas, and release of information requests; partner with the Director of Human Resources as needed.
Actively participate in the delivery and coordination of the Team Member Engagement Survey, including follow-up action plans.
Maintain the security and confidentiality of all pertinent information throughout the hotel, including all Human Resources records.
Maintain awareness of labor relations activity on property; partner with the Director of Human Resources, General Manager, and regional support, and take approved action as necessary.
Assist with all Human Resources activities and projects as needed.