MGR MORTGAGE PROCESSING
WHAT IS THE OPPORTUNITY
The Mortgage Processing Manager is responsible for overseeing the daily operations and execution of the mortgage & home equity processing teams. The Mortgage Processing Manager also functions as a key contributor in work flow management process development policy and procedure ownership monitoring work flows pipeline and queue management to ensure all loans on or before the established closing date as well as provide an analysis of data and findings regarding all loan activities to senior management. The Mortgage Processing Manager also reviews system and process work flows to identify and recommend operational efficiencies. Must be in good standing under The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 Safe Act and must be registeredlicensed with the Nationwide Mortgage Licensing System and Registry or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
WHAT WILL YOU DO
Analysis and reporting of department production and quality results. Provides daily weekly and monthly reporting on all loan activities to the Mortgage Fulfillment Manager Establish process enhancements where required and provide continuous training to colleagues Manage monitor and measure the performance of queues and processes Effectively monitor queue performance identify patterns and trends causing issues and work towards business solutions Manage the mortgage and home equity processing teams including processors leads and supervisors Maintain scalability and growth of various operational processes through automation Work cross-functionally with department leaders to meet and exceed monthly productionquality targets Stays up-to-date with applicable regulations and compliance. Becomes the single point of contact to support creating and maintaining departmental procedures job aids quick reference guides work flows and training material Develop and maintain a strong working relationship with other departments Ensure all loans are handled in accordance with all applicable laws regulations and guidelines Support recommend and implement technology initiatives Tracking and monitoring of all departmental production and quality metrics including SLA adherence monthly funded units turn ratios funding within initial commitment etc.. Responsible for hiring training retaining developing counseling and terminating colleagues Other duties asor assigned by management
WHAT DO YOU NEED TO SUCCEED
Required Qualifications
H.S. Diploma
Minimum 7 years of mortgage operations experience with a deep understanding of processing
Minimum 5 years of mortgage operations management experience
Must be in good standing under The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 Safe Act and must be registeredlicensed with the Nationwide Mortgage Licensing System and Registry or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
Additional Qualifications
Bachelors degree highly preferred Expert knowledge and familiarity with federalstate regulatory policies and procedures Ability to analyze and evaluate information from a variety of sources with excellent attention to detail Ability to manage risk while ensuring optimal value and outcomes are achieved Strong analytic interpersonal and verbal and written communication skills Detail oriented and goal driven Ability to maintain high levels of performance especially in stressful situations Excellent organizational skills Proven ability to lead coach and mentor Strong PC skills
WHATS IN IT FOR YOU
Compensation
Starting base salary 87027 - 138965 per year. Exact compensation may vary based on skills experience and location. This job is eligible for bonus andor commissions.
Benefits and Perks
At City National we strive to be the best at whatever we do including the benefits and perks we offer our colleagues including
Comprehensive healthcare coverage including Medical Dental and Vision plans available the first of the month following start date
Generous 401k company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation sick and volunteer time
Specialized health and family planning benefits including fertility benefits and cancer diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one weve always gone further than the competition to help our clients colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada one of North Americas leading diversified financial services companies. To learn more about City National and our dynamic company culture visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin disability veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis until filled.
Unless otherwise indicated as fully remote reporting into a designated City National location is an essential function of the job.