Mgr, Quality Electrical Infrastructure

Mgr, Quality Electrical Infrastructure

Salary

$141,273.46 Annually

Location

Transportation Building (10 Park Plaza, Boston 02116)

Job Type

Full-Time

Job Number

26-11344

Department

MBTA - Quality Compliance & Oversight

Area

002-Quality Compliance & Oversight

Opening Date

05/19/2026

Closing Date

6/2/2026 11:59 PM Eastern

Licenses / Certifications

None Required

Union Affiliation

STW Steelworkers

Safety Sensitive

No; this is not a Safety Sensitive position.

On-Call or 24/7

No; this position is not classified as on-call or 24/7.

Essential Classification (Emergency Staff)

No; this position is classified as non-essential (during declared States of Emergency).

• Description
• Benefits
• Questions

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The MBTA's Quality Management team, within the Office of Quality, Compliance, and Oversight (QCO), ensures that the Authority's infrastructure and operations meet established standards for safety, reliability, and performance. The team develops and maintains policies, procedures, and standards, and verifies their effectiveness through audits, inspections, and continuous improvement efforts aligned with MBTA requirements and external regulatory agencies.

The Electrical Infrastructure Quality Manager sits within the Infrastructure Maintenance Quality Management team. The Manager supports quality oversight of power systems and electrical infrastructure within Engineering and Maintenance, working closely with engineering, maintenance, and operations teams to ensure infrastructure is designed, maintained, and operated in accordance with established standards and best practices. This role does not have direct supervisory responsibility but plays a key role in influencing and improving quality outcomes across these functions.

The Manager leads quality assurance activities for electrical infrastructure, including audits, inspections, and performance analysis of maintenance and operational practices. The role evaluates the effectiveness of quality control processes, identifies risks and gaps, and drives improvements to ensure work is performed in accordance with established standards and best practices. The Manager also supports the development and interpretation of quality standards, policies, and procedures, and collaborates with internal stakeholders and third-party consultants to strengthen system reliability, ensure regulatory compliance, and advance continuous improvement across the MBTA.

Duties & Responsibilities

• Support the overall goals, priorities, and strategic initiatives for all QA/QC planning, design, operations, maintenance, engineering, or capital delivery activities related to transit stations and facilities.
• Supports assigned QA/QC activities for planning, design, operations, maintenance, engineering, or capital delivery activities involving multiple consultants and contractors related to transit stations and facilities.
• Develops and maintains QA/QC technical requirements and criteria related to planning, design, operations, maintenance, engineering, or capital delivery activities, including but not limited to design criteria, standard specifications, and drawings related to transit stations and facilities. Review and assess requests for compliance with established.
• Collaborates closely with Construction, Operations, Maintenance, and others to continuously verify and improve requirements based on the current industry's best practices related to transit stations and facilities.
• Establishes goals, priorities, and strategic initiatives for the delivery of QA/QC requirements related to transit stations and facilities.
• Leads the development of metrics and other analytical tools to measure the performance of the Quality Assurance program.
• Ensures QA/QC processes, policies, and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current MBTA policies and procedures, rules, and regulations.
• Provides QA/QC-related engineering support to Project Managers throughout the planning, design, and delivery phase of capital projects, which could include vehicle or infrastructure-related projects. Support includes but is not limited to design reviews, construction submittal reviews, response to requests for information, preparation of field clarifications, field inspection, etc.
• Provides QA/QC support for planning, design, operations, maintenance, engineering, or capital delivery departments on matters as directed and requested; serves as staff on a variety of committees; prepares and presents reports, presentations, and other necessary correspondence.
• Reports on the performance of Quality Assurance Standards to MBTA senior managers and other stakeholders.
• Assists in the Authority's response to extraordinary situations, including emergencies, derailments, accidents, serious service delays, and severe weather, to ensure safety and securement of riders, employees, and MBTA assets.
• Communicate effectively with customers, vendors, and employees.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited institution in engineering, engineering technology, railroad engineering, or a closely related field.
• Five (5) years of engineering experience, preferably in Utility Power Systems, Traction Power Systems, light rail, heavy rail, commuter rail, or freight rail.
• One (1) year of managerial, supervisory, or leadership experience working with a diverse workforce.
• Knowledge of operations, services, and activities of an engineering and construction program.
• Professional knowledge of industry engineering principles and practices.
• Knowledge of recent developments, current literature, and sources of information related to QA/QC innovations and trends in engineering design and development.
• Principles and practices of technical writing.
• Ability to apply project management techniques and principles, defining detailed project scope and control scope as a means of achieving overall project objectives.
• Utilizing personal computer software programs affecting assigned work, and in compiling and preparing QA/QC standards and reports.
• Ability to interpret and administer policies and procedures sufficient to administer, discuss, resolve, and explain to staff and other MBTA departments.
• Outstanding communication skills and the ability to clearly communicate highly complex technical issues, analysis, and recommendations to staff and leadership.
• Engineering consulting services and methods, including reports, studies, cost estimates, plans, and specifications.
• Knowledge of Federal, State, and local laws, codes, and regulations.
• Knowledge of modern office procedures, methods, and equipment, including computers and computer applications such as word processing, spreadsheets, and computerized statistical databases.
• Effective organizational, analytical, quantitative, technical writing, multi-tasking, and time management skills.
• Proficient with the use of MS Office, PowerPoint, and Graphic applications.
• Demonstrated ability to communicate and present effectively to a diverse group of stakeholders and customers.
• Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the public.
• Possession of a valid driver's license without infractions in accordance with MBTA policy.
• Be available to work twenty-four (24) hours per day, seven (7) days per week, 365 days per year.
• Work is normally performed in a standard office environment and includes construction and operational site visits.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery, extreme weather conditions, physical harm, and extreme noise when conducting construction and operational site visits while working in the field.
• MBTA promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Master's degree from an accredited institution in engineering, engineering technology, railroad engineering, or a related technical field.
• Ten (10) years of experience working in engineering or quality.
• Extensive experience in project management, technical design, inspection, rating schemes such as NBIS, and rehabilitation experience on transit infrastructure projects.
• Experience managing and reviewing structural, geotechnical schema, and related engineering services.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTAs ADA Unit at 617-222-5751 or hradaaa@mbta.com.
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.

Employment Benefits at theMBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Internships:

Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email internships@mbta.com for more information.

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer

01

Which of the following best describes your education and experience:

• I did not attain a High School Diploma or GED
• A High School Diploma or GED with 12 or more years of engineering experience, preferably in Utility Power Systems, Traction Power Systems, light rail, heavy rail, commuter rail, or freight rail.
• An associate degree 8 or more years of engineering experience, preferably in Utility Power Systems, Traction Power Systems, light rail, heavy rail, commuter rail, or freight rail.
• Bachelor's degree from an accredited institution in engineering, engineering technology, railroad engineering, or a closely related field with 5 or more years of engineering experience, preferably in Utility Power Systems, Traction Power Systems, light rail, heavy rail, commuter rail, or freight rail.
• A master's degree in a related subject with 3 or more years of engineering experience, preferably in Utility Power Systems, Traction Power Systems, light rail, heavy rail, commuter rail, or freight rail.

02

Do you have one (1) year of managerial, supervisory, or leadership experience working with a diverse workforce?

• Yes
• No

03

Do you have knowledge of operations, services, and activities of an engineering and construction program?

• Yes
• No

04

Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)?

• Yes
• No

Required Question

Employer Massachusetts Bay Transportation Authority

Address 10 Park Plaza

Boston, Massachusetts, 02116

Phone 617-222-5855

Website http://www.mbta.com