MH/SA Adult Qualified Professional

Benefits:

• Employee discounts
• Health insurance
• Paid time off

About the Role:
Join United Quest Care Services LLC as a MH/SA Adult Qualified Professional and make a meaningful impact in the lives of individuals struggling with mental health and substance abuse challenges. We are dedicated to providing compassionate, client-centered care in the Greensboro, NC area.



Benefits/Perks

•  Career Advancement Opportunities 
•  Competitive Compensation 
•  Health Insurance 

Clinical & Service Responsibilities

•  Provide community-based behavioral health support services to members with mental health, substance use, and psychosocial needs 
•  Complete comprehensive assessments, service notes, and person-centered documentation 
•  Assist members with goal development, skill-building, crisis prevention, and community integration 
•  Coordinate care with providers, therapists, case managers, referral sources, and outside agencies 
•  Monitor member progress toward treatment goals and provide ongoing support and interventions 
•  Conduct face-to-face visits in office, home, school, hospital, shelter, or community settings as assigned 
•  Provide psychoeducation, coping skills training, and support with independent living skills 
•  Assist members with accessing housing, medical care, transportation, employment, and community resources 
•  Maintain productivity expectations and complete documentation within required timeframes 
•  Participate in treatment team meetings, staffing, supervision, and trainings 

Administrative & Operational Responsibilities

•  Complete timely and accurate documentation within the Electronic Health Record (EHR) 
•  Maintain daily schedules, appointments, and member contact logs 
•  Coordinate referrals and follow-up appointments 
•  Communicate updates and concerns to supervisors and treatment team members 
•  Ensure compliance with Medicaid, state, and agency documentation requirements 
•  Assist with audits, authorizations, and record reviews as requested 
•  Enter and maintain member notes 
•  Complete and review QP staff notes 
•  Check and respond to agency emails daily 
•  Complete initial supervision plans for staff and communicate updates to Human Resources 
•  Complete initial Person-Centered Plans (PCPs) and Crisis Plans and submit to Medical Records 
•  Review staff caseloads and update authorization tracking lists 
•  Participate in administrative meetings and staff caseload meetings 
•  Review grievances and incident reports as needed 
•  Monitor non-maximized service hours and productivity 
•  Participate in team meetings with core staff and treatment teams 
•  Complete documentation and updates within Microsoft systems and internal tracking platforms 
•  Attend monthly staff meetings and mandatory agency meetings 
•  Participate in chart audits and quality assurance activities 
•  Conduct quality insurance and compliance calls 
•  Update PCPs, Crisis Plans, PHQ-9, and GAD-7 tools as required 
•  Maintain and update community resource lists 
•  Participate in peer review activities with leadership 
•  Track therapy and medication management appointments 
•  Process member discharges for no-show status, inactivity, or as clinically indicated 
•  Participate in supervision sessions and staff development activities 
•  Track treatment compliance for treatment team meetings and required assessment tools 
•  Complete NC TOPPS documentation and updates 
•  Schedule and coordinate documentation updates 
•  Complete annual trainings and compliance requirements 
•  Update intake documentation and admissions records 
•  Complete grievance and incident reporting documentation 
•  Create and maintain staff supervision plans 
•  Participate in disciplinary action processes as directed by leadership 
•  Complete DLA-20 assessments and updates 

Communication & Coordination

•  Communicate effectively with members, families, providers, hospitals, DSS, schools, and community agencies 
•  Maintain professional communication consistent with HIPAA and 42 CFR Part 2 requirements 
•  Serve as a liaison between members and treatment providers to support continuity of care 
•  Respond professionally and appropriately during crisis situations 
•  Maintain healthy professional boundaries with members and families 

Compliance & Professional Standards

•  Maintain strict confidentiality of protected health information 
•  Follow all agency policies, procedures, and professional conduct standards 
•  Participate in staff meetings, trainings, supervision sessions, and continuing education 
•  Adhere to HIPAA, OSHA, infection control, and workplace safety standards 
•  Demonstrate professionalism, empathy, cultural sensitivity, and trauma-informed care practices 
•  Maintain accurate and timely service documentation according to Medicaid standards 

Qualifications
Education

•  Bachelor’s degree in Human Services or related field required 

Examples include:

•  Psychology 
•  Social Work 
•  Counseling 
•  Human Services 
•  Sociology 
•  Criminal Justice 
•  Behavioral Science 

OR

•  Qualified Professional status meeting North Carolina Medicaid and DHHS requirements 

Experience

•  Minimum 1 year of experience working with individuals with mental health, substance use, or behavioral health needs preferred 
•  Community-based service experience preferred 
•  Experience working with Medicaid populations preferred 
•  Experience with Electronic Health Records (EHR) preferred 
•  Knowledge of person-centered planning and behavioral health documentation preferred 
•  Experience with treatment planning, crisis planning, and service coordination preferred 

Skills & Competencies

•  Strong verbal and written communication skills 
•  Excellent organizational and time management abilities 
•  Ability to work independently and within a multidisciplinary team 
•  Strong crisis intervention and problem-solving skills 
•  Ability to build rapport and maintain professional relationships 
•  Knowledge of community resources and service coordination 
•  Attention to detail and documentation accuracy 
•  Strong documentation and compliance skills 
•  Ability to manage deadlines and productivity expectations 
•  Bilingual candidates are encouraged to apply 

Preferred Qualifications

•  Experience with NC Medicaid services 
•  Knowledge of Trillium, Vaya, Alliance, Partners, or Healthy Blue processes 
•  Experience working with individuals diagnosed with severe mental illness and substance use disorders 
•  Knowledge of trauma-informed care and recovery-oriented treatment approaches 
•  Valid North Carolina driver’s license and reliable transportation 
•  Familiarity with PHQ-9, GAD-7, DLA-20, and NC TOPPS requirements 

Physical Requirements

•  Ability to sit, stand, bend, and travel throughout the community as needed 
•  Frequent computer, phone, and documentation use 
•  Ability to transport and assist with member support activities 
•  Ability to lift up to 15–25 pounds occasionally 
•  Clear verbal and written communication skills 

Work Environment

•  This position includes office-based and community-based work settings serving individuals with mental health, substance use, and psychosocial needs. 
•  Qualified Professional (QP) will work closely with leadership, providers, therapists, peer support staff, and community agencies to support quality member care and continuity of services. 

About Us:
United Quest Care Services LLC has been serving the Greensboro community for over a decade, providing high-quality mental health and substance abuse services. Our clients love us for our personalized approach and commitment to their well-being, while our employees appreciate a supportive work environment that fosters growth and collaboration.

Flexible work from home options available.