MHI Guest Services Associate

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!

Job Location

Mansion Hill Inn

Job Description

The Mansion:

The Mansion Hill Inn invites you to join a trailblazing movement in hospitality. Nestled in the heart of Madison's Mansion Hill district, our inn alchemizes luxury lodging and historic splendor to create an unforgettable retreat for our guests. Behind our award-winning operation is a diverse team of truly accommodating folks cocreating a legacy of authentic hospitality at MHI. We believe that hospitality is the ageless art of and approach our work as an act of creative collaboration deeply rooted in our care for one another, our guests, and our community.

The Role:

As a Guest Services Associate, you bring the vision of meaningful hospitality to the fabric of everyday operations at the Mansion. Our Guest Services Associates embody their love of service by being wholly present for each of our guests. They have a talent for anticipating guest needs and providing skillful, prompt assistance. First-rate lodging ceases to be just about enjoying luxurious amenities after being held in the care of one of our exceptional innkeepers. By joining our team of gracious hosts, you would be responsible for the following tasks.

• Provide and clean up breakfast service
• Oversee the cleanliness of the inn's common areas
• Assist with housekeeping and inspect rooms
• Maintain reservation records using hotel software
• Use hospitality software to create and modify bookings
• Check guests in and out
• Provide active service throughout shift (this will include lifting objects up to 25 pounds)
• Assisting with luggage and valet cars
• Respond to inquiries over the phone and via email
• Keep a working knowledge of the bar menu
• Offer recommendations to local bars, restaurants, and venues in the Madison area

The Strengths:

These are some of the qualities we look for in an innkeeper

• Compassion promotes authentic hospitality.
• Excellent communication is the foundation of completing all other tasks in our operation successfully.
• Attention to detail helps maintain the Mansion in impeccable condition.
• Leadership within the role ensures that everyone assumes responsibility for their tasks and promotes fair distribution of work among the team.
• Creative problem-solving allows issues to be effectively resolved or passed onto the right resources.
• Adaptability makes it possible to meet daily changing demands.
• Curiosity promotes openness to hearing new ideas and receiving constructive feedback.
• Interpersonal charity allows misunderstandings to be resolved with ease and goodwill, leading to safe and positive relations among team members.
• Radical empathy ensures that all guests are treated with the same standards of affinity and respect.

Compensation

$20 hour

The Schedule

We are currently seeking flexible part-time Guest Services Associates. Rotating weekend and evening availability upon request.

Trek Benefits:

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule - 10 company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish