Academic Advice, Analysis Skills, Coaching, Communication Skills, Community Programs, Community Relations, Compensation and Benefits, Continuous Improvement, Customer Relations, Customer Support/Service, Data Entry, Data Management, Data Quality, Detail Oriented, Documentation, Funding, Health Education, Health Insurance, Healthcare, Lift/Move 25 Pounds, Maintain Compliance, Medicaid, Medicare, Multitasking, Network Support, Nonprofit, Organizational Skills, Performance Analysis, Regulatory Compliance, Regulatory Requirements, Reporting Skills, Time Management, Training/Teaching, Volunteer Experience, Volunteer Management, Willing to Travel
MIAA Coordinator
Department: Office of Volunteer Services
Employment Type: Part Time
Location: East Providence - Bullocks
Reporting To: Kimberly Wetherald
Compensation: $20.00 - $22.00 / hour
Description
Make a Difference by Guiding People Through Critical Healthcare Decisions
If you are passionate about helping others navigate complex systems and want to create meaningful impact in your community, this role offers a unique opportunity. As a Medicare Information Assistance & Awareness (MIAA) Coordinator, you will empower individuals with the knowledge and support they need to make informed healthcare decisions while strengthening vital community programs.
This position will be part-time: 25 hours a week.
Key Responsibilities
Program Delivery and Client Support
- Provide comprehensive Medicare counseling and education to help individuals understand their coverage options and enrollment decisions
- Conduct client assessments and ensure services meet required quality and compliance standards
- Coordinate and oversee Open Enrollment periods and outreach events to maximize program reach and participation
- Maintain strict confidentiality and uphold ethical standards in all client interactions
Operations, Data, and Compliance
- Ensure accurate and timely data entry and reporting across required systems to meet grant and regulatory requirements
- Monitor program activity to ensure adherence to state, federal, and funding guidelines
- Prepare reports and track program performance to support accountability and continuous improvement
Volunteer Coordination and Training
- Recruit, onboard, and support a network of volunteers to deliver counseling and outreach services
- Provide ongoing coaching, resources, and updates to ensure volunteers remain knowledgeable and effective
- Foster a positive and engaged volunteer experience to sustain program quality
Community Engagement and Partnerships
- Build and maintain relationships with community organizations serving older adults and individuals with disabilities
- Coordinate outreach efforts and educational sessions to increase awareness of available services
- Stay current on Medicare updates and share relevant information with staff, volunteers, and community partners
Skills
- Strong communication skills with the ability to explain complex information clearly and effectively
- High level of professionalism, discretion, and confidentiality
- Strong organizational and time management skills with the ability to manage multiple priorities
- Relationship-building skills with diverse populations, including clients, volunteers, and partners
- Analytical mindset with attention to detail for data tracking and compliance
Skills, Knowledge and Expertise
Required
- Experience providing health insurance education, benefits counseling, or similar client-facing services
- Ability to obtain and maintain required certifications, including SHIP Counselor Certification
- Experience using databases and reporting systems for accurate data management and compliance
Preferred
- Familiarity with Medicare, Medicaid, or other public benefit programs
- Experience coordinating volunteers or working in a community-based or nonprofit environment
Work Environment and Physical Requirements
- Ability to perform regular computer-based work and maintain accurate documentation
- Ability to travel locally for outreach events, meetings, and trainings
- Ability to sit, stand, and move throughout office and community settings
- Ability to lift and carry materials up to 25 pounds when necessary
E
EAST BAY COMMUNITY ACTION PROGRAM