Microsoft 365 Collaboration Operations Engineer

VLink Inc.

Lafayette, LA

JOB DETAILS
SKILLS
Amazon Web Services (AWS), Analysis Skills, Automation, Cloud Computing, Communication Skills, Computer Science, Consulting, Cross-Functional, Detail Oriented, Diversity, Documentation, IT Service Management (ITSM), Identify Issues, Incident Management, Information Technology & Information Systems, Internet Security, Maintenance Services, Microsoft Exchange Server, Microsoft Product Family, Microsoft SharePoint, Operational Support, Operations Processes, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Production Support, Reporting Dashboards, Reporting Skills, Root Cause Analysis, ServiceNow, Team Player, Technical Writing, Trend Analysis, Writing Skills
LOCATION
Lafayette, LA
POSTED
20 days ago
Job Title: Microsoft 365 Collaboration Operations Engineer
Location: Lafayette ,LA
Employment Type: Full-time

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

Job Description:
candidate will have hands-on experience supporting Microsoft 365 collaboration technologies in a large enterprise environment and possess a strong operational mindset focused on service reliability, automation, and process improvement. Responsibilities include managing escalations, performing root cause analysis, supporting production changes, maintaining operational documentation, and contributing to service stability and performance initiatives.

Required qualifications to be successful in this role
2+ years of Microsoft 365 engineering experience
Strong experience supporting Microsoft 365 collaboration platforms, including Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, and Office applications
Experience providing L3 operational support in a large-scale enterprise environment
Solid understanding of incident management, problem management, and service request processes
Hands-on experience with ServiceNow or similar ITSM/ticketing platforms
Ability to perform root cause analysis and drive issues through to resolution
Experience monitoring platform health, performance metrics, and operational dashboards
Knowledge of enterprise monitoring and alerting tools
Strong troubleshooting skills across Microsoft 365 collaboration services
Experience supporting production deployments, changes, and release activities
Ability to create and maintain technical documentation, knowledge articles, and operational procedures
Strong analytical skills with experience identifying trends and producing operational reports
Excellent verbal and written communication skills
Ability to collaborate effectively with cross-functional technical and business teams
Process improvement and automation mindset
Strong ownership, accountability, and attention to detail

Desired skills:
Relevant certifications are helpful, such as:
Microsoft 365 Certified: Administrator or Collaboration-related certifications
ITIL Foundation
AWS Cloud Practitioner or AWS Associate-level certification
Experience supporting enterprise collaboration environments is strongly preferred
Educatuion requirements:
Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field


Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. Applicant information will be handled in accordance with VLink's privacy policy.

About the Company

V

VLink Inc.

Started in 2006, VLink has built a solid foundation of providing end-to-end project delivery services, IT services, and talent acquisition solutions to various clients of all sizes -from small, medium to large Fortune 500 companies. We have a stellar history of providing continuous and superior quality services to our customers. This is a testament to the quality of our employees, who are our greatest asset. We believe providing our employees with the tools, training, and processes will not only improve their skills but provide a high caliber of service to our clients. This employee-centric approach, coupled with our financial stability and retention policies and procedures, has resulted in an employee turnover rate well below industry averages. In addition, over the past twelve years, VLink has created a robust database of thousands of pre-screened candidates who may be actively seeking new opportunities. Presently, VLink has over 400+ employees working on-site at client sites in the United States, and in our offshore delivery centers in India and Indonesia.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services