Job Title: Microsoft 365 Collaboration Operations Engineer

Preferred Location:  Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL | Onsite

Secondary Location: Plano, TX and Reston, VA | Onsite

Employment Type: Permanent

Duration: Full-time

Pay: $100k/yr

About VLink:

Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

Job Description:

Candidate will have hands-on experience supporting Microsoft 365 collaboration technologies in a large enterprise environment and possess a strong operational mindset focused on service reliability, automation, and process improvement. Responsibilities include managing escalations, performing root cause analysis, supporting production changes, maintaining operational documentation, and contributing to service stability and performance initiatives.

Required qualifications to be successful in this role:

• 2+ years of Microsoft 365 engineering experience

• Strong experience supporting Microsoft 365 collaboration platforms, including Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, and Office applications

• Experience providing L3 operational support in a large-scale enterprise environment

• Solid understanding of incident management, problem management, and service request processes

• Hands-on experience with ServiceNow or similar ITSM/ticketing platforms

• Ability to perform root cause analysis and drive issues through to resolution

• Experience monitoring platform health, performance metrics, and operational dashboards

• Knowledge of enterprise monitoring and alerting tools

• Strong troubleshooting skills across Microsoft 365 collaboration services

• Experience supporting production deployments, changes, and release activities

• Ability to create and maintain technical documentation, knowledge articles, and operational procedures

• Strong analytical skills with experience identifying trends and producing operational reports

• Excellent verbal and written communication skills

• Ability to collaborate effectively with cross-functional technical and business teams

• Process improvement and automation mindset

• Strong ownership, accountability, and attention to detail

Desired skills:

• Relevant certifications are helpful, such as:

• Microsoft 365 Certified: Administrator or Collaboration-related certifications

• ITIL Foundation

• AWS Cloud Practitioner or AWS Associate-level certification

• Experience supporting enterprise collaboration environments is strongly preferred

• Education requirements: Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field
   

Benefits:

We have various coverages and additional benefits, may applicable to this job position:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well-being programs

Employment Practices:

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. This job application process may use AI-powered tools to assist in screening and evaluating applications based on objective, job-related qualifications. AI is used solely to support the recruitment process and all final hiring decisions are made exclusively by our human recruitment team. Applicant information will be handled in accordance with VLink's privacy policy.