At Staffworxs, we don't just connect talent — we power transformation. Headquartered in Frisco, TX, with teams in Bengaluru and Hyderabad, we combine global reach with deep expertise. Our Digital & Data Analytics practice drives growth and innovation for some of the world's top brands, who continue to retain us as their trusted partner. If you're ready to make an impact, you're in the right place.
Job Details:
Job Title: Microsoft Dynamics 365 Contact Center Developer Location: Atlanta GA (Hybrid – 3days onsite) Duration: 12 months Contract
Job Description: Key responsibilities
Design, develop, configure, and support Microsoft Dynamics 365 Customer Service / Contact Center solutions.
Develop omnichannel customer-service capabilities across voice, chat, messaging, and digital channels.
Configure routing, queues, agent experiences, workstreams, SLAs, and case-management processes.
Build customizations using Dataverse, Power Apps, Power Automate, JavaScript/TypeScript, C#/.NET and APIs.
Integrate Dynamics 365 with enterprise applications and contact-center platforms.
Implement automation and AI-assisted customer-service capabilities.
Develop and maintain integrations using REST APIs, web services, Azure services, or equivalent integration technologies.
Perform coding, unit testing, debugging, deployment, production support, and performance optimization.
Build/support CI/CD and DevOps processes for contact-center applications.
Collaborate with business, product, architecture and IT teams to translate requirements into technical solutions.
Ensure scalability, availability, security and reliability for customer-facing contact-center systems.
Staffworxs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
Numbers & Facts
Location
Atlanta, GA
Skills
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Automationunmatched
Call Centersunmatched
Case Managementunmatched
Continuous Deployment/Deliveryunmatched
Continuous Integrationunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Debugging Skillsunmatched
DevOpsunmatched
Enterprise Applicationsunmatched
JavaScriptunmatched
Microsoft .NETunmatched
Microsoft C# (C Sharp)unmatched
Microsoft Dynamicsunmatched
Microsoft Windows Azureunmatched
Performance Tuning/Optimizationunmatched
Production Supportunmatched
REST (Representational State Transfer)unmatched
Requirements Managementunmatched
Service Level Agreement (SLA)unmatched
Unit Testunmatched
Voice Chatunmatched
Web Servicesunmatched
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