| ? Proficient on CRM Functional areas in Sales, Customer Service and Field Service? Extremely sound in Dynamics 365 CRM entities, workflows, configurations, customization development, integrations development? Experience and expertise in SSIS and SSRS? Excellent communication and problem-solving skills? Bug Fixing? Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.? Ensure strict adherence to SLA when dealing with customer tickets/calls.? Follow up with customers to ensure their technical issues are resolved.? Deployment of Dynamics CRM solutions ? Experience of working as Dynamics CRM Support Consultant for at least 2 projects? Experience of working on enhancement for Dynamics 365 Customer Service and Field Services.? Proficient on CRM Functional areas in Sales, Customer Service and Field Service? Extremely sound in Dynamics 365 CRM entities, workflows, configurations, customization development, integrations development? Experience and expertise in SSIS and SSRS? Excellent communication and problem-solving skills? Bug Fixing? Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.? Ensure strict adherence to SLA when dealing with customer tickets/calls.? Follow up with customers to ensure their technical issues are resolved.? Deployment of Dynamics CRM solutions ? Experience of working as Dynamics CRM Support Consultant for at least 2 projects? Experience of working on enhancement for Dynamics 365 Customer Service and Field Services.? Experience leading a support and enhancement project.? Experience leading a support and enhancement project. |