$120,001–$160,000 Per Year
Application Programming Interface (API), Best Practices, Call Center Integration, Call Center Telephony, Call Centers, Canvas, Case Management, Cloud Computing, Communication Skills, Computer Telephony Integration (CTI), Consulting, Customer Service Operations, Customer Support/Service, Data Migration, Data Modeling, DevOps, Documentation, Ecosystems, Emerging Technology, Government, Identify Issues, Information Technology & Information Systems, JavaScript, Knowledge Management, Microsoft C# (C Sharp), Microsoft Dynamics, Microsoft Windows Azure, Performance Metrics, Performance Tuning/Optimization, Professional Services, REST (Representational State Transfer), Requirements Management, Sales Pipeline, Service Level Agreement (SLA), ServiceNow, Short Messaging Service (SMS), Software Engineering, Technical Writing, Technical/Engineering Design, Telephony, United States Citizen, Voice Chat, Voice Response Systems, Web Client Plug-ins, Windows PowerShell, Work From Home
Microsoft Dynamics 365 Developer
Job ID: 2614078
Location: Washington, DC, United States
Date Posted: Jun 30, 2026
Category: Information Technology
Subcategory: Cloud Comp Engr
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Hybrid
Benefits: Click here
Share: mail
Apply Now >
Apply Now >
Job Description
Description
SAIC is looking for a Microsoft Dynamics 365 Developer is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world‑class service experiences.
Job Duties:
- Design, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views, Business Rules, Workflows, and Power Automate flows.
- Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS.
- Develop and maintain integrations with third‑party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow).
- Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service.
- Build custom components using Power Platform and Copilot Studio, including Power Apps, Power Automate, Copilot Virtual Agents, and custom connectors.
- Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features.
- Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed.
- Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations.
- Ensure solutions adhere to security, compliance, data governance, and performance best practices.
- Produce technical documentation, solution diagrams, and release artifacts.
- Partner with business units to gather requirements and translate them into technical designs.
Qualifications
Required:
- BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms.
- Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
- Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management.
- Experience with Copilot Studio, including developing Agents, Flows and tools.
- Experience with Power Platform, including Canvas/Model‑Driven Apps and Power Automate.
- Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI).
- Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management).
- Proficiency in JavaScript, C#, PowerShell, and D365 SDKs.
- Understanding of integrations, REST APIs, and webhooks.
- Familiarity with ALM, DevOps pipelines, and solution management.
- Excellent communication and documentation skills.
Desired:
Microsoft certifications such as:
PL‑200 (Power Platform Functional Consultant)
PL‑400 (Power Platform Developer)
MB‑230 (Dynamics 365 Customer Service)
Experience in government, regulated industries, or enterprise‑scale environments.
Knowledge of data modeling, data migration, and Dataverse performance optimization.
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Share: mail
Apply Now >
S
Science Applications International Corp
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.