Analysis Skills, Application Programming Interface (API), Architectural Services, Artificial Intelligence (AI), Automation, Background Investigation, Best Practices, Capacity Management, Capacity Strategy, Configuration Management, Customer Relations, Customer Service Operations, Customer Support/Service, Documentation, Driver's License, Enterprise Applications, Enterprise Architecture, Federal Laws and Regulations, Help Desk, Identify Issues, Investigative Reports, Leadership, Mentoring, Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Product Family, Microsoft Windows Azure, Power BI, Presentation/Verbal Skills, Professional Services, QoS (Quality of Service), Reporting Dashboards, Requirements Management, Software Design, State Laws and Regulations, Team Lead/Manager, Technical Leadership
The Microsoft Dynamics 365 & Power Platform Technical Architect will provide technical leadership and architectural oversight for enterprise solutions built on Dynamics 365, the Power Platform, and Azure. This role is responsible for ensuring scalable, secure, and well-governed implementations while serving as the primary technical authority for platform design, integration, and optimization.
Dewberry is a leading, market-facing professional services firm with more than 60 locations and 2,500 professionals nationwide. What sets us apart from our competitors are our people. At Dewberry, we seek out exceptional talent and strive to deliver the highest quality of services to our clients. Whether you’re an experienced professional or a new graduate, you’ll have the chance to collaborate with the best and brightest and work on innovative and complex projects at the forefront of the industry. Our commitment to excellence stems from our personal integrity and from other defining attributes, which we call “Dewberry at Work,” that have inspired our employees to be successful for more than a half-century.
Responsibilities:
- Provide end-to-end technical ownership of the Microsoft Dynamics 365 platform, including architecture, configuration, and lifecycle management
- Design and architect enterprise solutions leveraging Dynamics 365, Power Platform (Power Apps, Power Automate, Power BI, Dataverse), and Azure services
- Lead the design and optimization of digital workflows, including email, chat, routing, and automation, following industry best practices
- Establish, enforce, and evolve platform governance standards, including solution design guidelines, environment strategy, and ALM practices
- Serve as the primary escalation point for complex troubleshooting, integrations, performance issues, and platform-related challenges
- Collaborate with stakeholders to translate business requirements into scalable technical solutions
- Lead technical workshops, solution design sessions, and architecture reviews with clients and internal teams
- Act as onsite or delivery technical lead for small teams, providing direction, mentoring, task delegation, and solution oversight
- Support end users and administrators by diagnosing and resolving Dynamics 365 and Power Platform issue
- Contribute to ongoing platform modernization initiatives, including adoption of new Microsoft capabilities and features
Required Skills & Required Experience:
Required Qualifications
- 5+ years of hands-on experience with Microsoft Dynamics 365 (CRM-focused)
- 5+ years of experience with the Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse
- Demonstrated expertise in customer service operations, including routing strategies, capacity management, interaction classification, and digital workflow implementation
- Proven ability to design enterprise application architectures that are scalable, secure, and maintainable
- Strong experience developing dashboards and analytical reports using Power BI and Dynamics 365
- Ability to independently lead solution delivery, facilitate technical and functional workshops, and serve as a subject matter expert
- Experience acting as a technical lead for small teams, providing architectural guidance and mentoring
- Hands-on troubleshooting experience supporting Dynamics 365 and related platform issues
- Excellent client-facing communication, documentation, and presentation skills
Preferred Qualifications
- Experience or familiarity with Microsoft Copilot Studio and AI-enabled solutions
- Azure integration experience (Logic Apps, Functions, Service Bus, API Management)
*At this time, Dewberry will not sponsor a new applicant for work authorization.
*Dewberry is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.
*Only recipients of an offer of employment from Dewberry, will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry’s background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.
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Dewberry
Beyond the Ordinary
Imagine a professional services firm with vision beyond "the ordinary." A firm with deep subject-matter expertise as well as deep national resources. A firm committed to putting clients at the center of everything it does.
That firm is Dewberry. And those qualities are among the pillars of what we call "Dewberry at Work"— a set of guiding principles and values that govern the wey we've done business for more than a half-century.
Our market-facing professionals-many of whom are internationally recognized authorities-offer a proven track record of providing award-winning services and solutions to a wide variety of public- and private-sector clients. We've built long-term, trusted relationships through unsurpassed client service and a dedication to solving the most complex challenges of today and tomorrow. In the process, we help our clients transform their communities and improve the quality of life.
However, the true measure of Dewberrylies in the commitment and caliver of our people. We hope you'll take the opportunity to meet with us and experience Dewberry at Work first-hand.
100 to 499 employees
http://www.dewberry.com/home