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Microsoft Dynamics Developer

The Intersect Group

Phoenix, AZ

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JOB DETAILS
SKILLS
Acceptance Testing, Application Programming Interface (API), Bug Tracking/Defect Management, Business Processes, Case Management, Client Side Internet Programming, Communication Skills, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Customer Relationship Management (CRM), Customer Satisfaction, Data Analysis, Data Modeling, DevOps, Documentation, Error Handling, Financial Systems, Government, Information Technology & Information Systems, JavaScript, Knowledge Transfer, Law Enforcement, Maintain Compliance, Metadata, Microsoft .NET, Microsoft C# (C Sharp), Microsoft Dynamics, Microsoft Transact-SQL (T-SQL), Microsoft Windows Azure, Operations Management, Performance Analysis, Performance Management, Performance Metrics, Performance Tuning/Optimization, Power BI, Process Flow, Public Safety, REST (Representational State Transfer), Reconciliation, Reporting Dashboards, SQL (Structured Query Language), Service Delivery, Web Analytics, Web Client Plug-ins
LOCATION
Phoenix, AZ
POSTED
30+ days ago

Job Title: Microsoft Dynamics Developer
Location: Greater Phoenix, Arizona Area
Employment Type: Full-time contract, estimated length 8-12 months
Work Schedule: 100% on site, flexible scheduling available 
Clearance: Background screening required for access to law-enforcement information systems
Position Overview
Join a large, fast-growing desert metropolis known for innovation in public service delivery and digital transformation. This role supports one of the nation’s largest municipal law-enforcement agencies and its public-facing records services by designing and delivering a modern, secure, and user-centered crash-report request portal and analytics environment.

The Enterprise Portal Developer & Data/Analytics Lead owns the design, configuration, and build of a Dynamics-based public records portal and back-office workflows, while leading performance analytics and compliance reporting to improve transparency, efficiency, and service quality for residents, businesses, and partner agencies.
Key Responsibilities Portal & Platform Development

  • Design and configure a Dynamics-based public portal for crash-report requests, including request intake, eligibility validation, and fulfillment workflows aligned with applicable public-records statutes and municipal policies.

  • Customize Dataverse entities, forms, views, business process flows, and security roles to support the full crash-report lifecycle, metadata tagging, and internal staff workflows.

  • Develop plugins, custom workflow activities, and client-side scripting to enforce business rules (eligibility logic, redacted vs. unredacted routing, and exception handling).

  • Integrate online and in-person payment processes into the existing public-records solution, including status tracking and reconciliation hooks with enterprise financial systems.

  • Support automated ingestion and indexing of finalized crash reports from upstream systems into the portal and records platform.
Analytics & Performance Management

  • Design and deliver operational dashboards and reports (e.g., Power BI and platform dashboards) tracking request volume, turnaround time, fulfillment rates, redaction outcomes, and exception handling.

  • Define and monitor service KPIs such as manual-processing reduction, user satisfaction, and platform availability from an enterprise CRM perspective.

  • Implement monitoring views and data models to support compliance oversight, executive reporting, and continuous improvement initiatives across the public-safety records function.
Stakeholder Collaboration & Delivery

  • Facilitate requirements workshops and user-story development with sworn and civilian staff, documenting functional specifications and configuration decisions.

  • Support user acceptance testing, defect triage, and performance tuning related to portal and analytics components.

  • Provide knowledge transfer, configuration documentation, and training materials for personnel administering and using the records portal and back-office system.
Required Technical Qualifications

  • Deep experience with Microsoft Dynamics 365 / Dataverse configuration and portal technologies (Power Pages).

  • Proficiency in C#, .NET, and JavaScript/TypeScript for plugins, workflow activities, and client-side scripting.

  • Strong Microsoft Power Platform skills: Power Apps, Power Automate, and Power BI.

  • Solid understanding of relational data modeling, FetchXML, and SQL/T-SQL.

  • Familiarity with RESTful APIs and enterprise integration patterns.

  • Experience with Azure DevOps CI/CD, solution lifecycle management, and multi-environment deployments.
Required Functional Qualifications

  • Experience designing CRM-style intake, approval, and case-management workflows in government or regulated public-sector environments (public safety or justice preferred).

  • Ability to translate complex eligibility, redaction, and service rules into scalable CRM configurations and automation.

  • Demonstrated skill designing and interpreting operational dashboards and KPIs for service performance and compliance.

  • Strong communication and facilitation skills across operational staff, supervisors, and IT stakeholders, including end-user training delivery.

About the Company

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The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2006

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