Microsoft Experience Manager - DC/Baltimore

Best Buy

Annapolis, Maryland

JOB DETAILS
SKILLS
Cadence, Coaching, Customer Support/Service, Geography, Microsoft Product Family, Performance Metrics, Plan Meetings, Retail, Retail Sales, Sales, Team Building, Team Player
LOCATION
Annapolis, Maryland
POSTED
5 days ago

As a Retail Area Manager for our Microsoft products, you'll support and coordinate the work of Best Buy's Retail Sales Specialists in stores across a multi-state territory. You'll be responsible for training, developing, coaching and supporting team members in your service area. To help support your team, you'll become an expert on Microsoft products that help customers stay connected and productive.

What you'll do
  • Coach a team of approximately 25 people across a multi-state territory
  • Meet key performance indicator (KPI) goals for team and build relationships with Best Buy leaders to support Microsoft training goals
  • Coordinate and execute meetings with all direct reports on a regular cadence virtually and in person if geography allows
  • Become a subject matter expert on Microsoft products and train employees, both by request and to upskill underperforming store teams
  • Tavel overnight approximately once or twice a month, and attend off-site multi-day training twice a year
  • Support program reporting requirements
Basic qualifications
  • Must be at least 18 years old
  • One year of leadership experience
  • Previous experience in sales, customer service or related field
  • Ability to work successfully as part of a team
  • Ability to work a flexible schedule including holidays, nights and weekends
Preferred quali

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/