Overview We are looking for a customer-Obsessed Support Engineer to support our partners by delivering exceptional technical service including white-glove support. The ideal candidate is responsive, detail-oriented, and committed to providing timely communication, proactive issue resolution, and a high-quality support experience. This role requires close collaboration with Product and Engineering teams to ensure partner issues are prioritized, tracked, and resolved efficiently. The Support Engineer must also be highly technical and possess strong programming skills to effectively troubleshoot complex issues, analyze system behavior, and collaborate with engineering teams on technical solutions. Responsibilities • Troubleshoot application, database, and integration issues, performing root cause analysis and implementing fixes. • Develop and maintain application enhancements using full-stack technologies. • Route and coordinate partner issues with the appropriate engineering teams. • Partner with Product Management and Engineering teams to investigate issues, communicate progress, and drive timely resolution. • Document solutions and contribute to knowledge sharing. Required Qualifications • Bachelor's degree in Computer Science or equivalent experience. • Experience supporting enterprise applications. • Familiarity with Microsoft Dynamics 365. • Strong SQL and database troubleshooting skills. • Experience with full-stack development using technologies such as C#, .NET, JavaScript/TypeScript, and React. • Skilled in Prompt AI engineering, CoPilot and prompt engineering techniques to accelerate troubleshooting, analysis, and engineering productivity. • Strong analytical, troubleshooting, communication, and customer service skills. Preferred Qualifications • Experience with Azure, Azure DevOps, and CI/CD. • Familiarity with Power Platform, REST APIs, and modern application architectures. • Experience working in Agile development environments
Terms & Conditions for Candidate Portal
Last Updated: May 6th, 2026
Please read these Terms & Conditions ("Agreement", "Terms") carefully before using the Candidate Portal ("Portal", "Service") provided by Yochana IT ("we", "us", "our").
By accessing or registering for the Portal, you ("Candidate", "User", "you", "your") agree to be bound by these Terms.
If you do not agree with any part of these Terms, you may not use the Portal.
By accessing or using the Candidate Portal, you affirm that you are at least 18 years old and are legally authorized to enter into this Agreement.
If you are accessing the Portal on behalf of an employer or third party, you represent that you have the authority to bind that entity to these Terms.
The Portal is provided as a digital platform for Candidates to:
These Terms govern your use of the Portal and all related services.
You understand and agree that:
You agree to use the Portal in compliance with:
Prohibited actions include, but are not limited to:
You acknowledge that:
Your use of the Portal is subject to our Privacy Policy, which describes how we collect, use, and safeguard your personal information.
By using the Portal, you consent to the collection and use of information as described.
All intellectual property contained in or presented through the Portal is owned by us or our licensors.
You may not copy, modify, distribute, or otherwise use any Portal content without express written permission.
The Portal and all content and services are provided "as is" and "as available."
We make no warranties, express or implied, including:
To the fullest extent permitted by law, we are not liable for:
We may modify these Terms at any time.
Changes will be posted on the Portal with an updated "Last Updated" date.
Your continued use of the Portal after changes indicates your acceptance.
We may suspend or terminate your access to the Portal if you violate these Terms or for any reason, with or without notice.
| Location | Redmond, WA |
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