Job Description:
Short Description: We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.
Complete Description:
Client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.
Key Responsibilities:
· Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.
· ·Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from client Helps and working to resolve tickets efficiently.
· ·Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.
· ·Perform bulk activations, user setup, andlicense assignments within the Microsoft 365 admin center to support user onboarding and maintenance.
· ·Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.
· ·Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform’s capabilities.
· Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.
Qualifications:
· Well versed in Microsoft 365 administration.
· Experience with end-user support and troubleshooting for Microsoft 365 services.
· Experience with endpoint management using various MDM services, (Workspace One, Intune)
· Familiarity with Exchange Online.
· Ability to follow structured migration and onboarding processes.
· Strong communication skills for providing effective user training and support.
Minimum Education/Certification Requirements:
· Bachelor's Degree or Equivalent Experience.
Skills Matrix:
· Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID). Required 3 Years
· Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID. Required 3 Years
· Experience with Azure AD Connect. Required 3 Years
· Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders. Required 3 Years
· Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11. Required 3 Years
· Troubleshooting Outlook client connectivity issues. Required 3 Years
· Troubleshooting email delivery and email routing issues. Required 3 Years
· Expert-level customer service and client-facing expertise with Office 365. Required 3 Years
· Experience supporting and training end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 service. Required 3 Years
· Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services. Required 3 Years
· Certifications: Microsoft 365 Certified: Administrator Expert. Required
· Bachelor's Degree or Equivalent experience. Required