Microsoft Project and Training Coordinator - Public Sector

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. Weve grown every year since, and today were proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHIs concierge approach to help them solve whats next. But the heartbeat of SHI is our employees all 7,000 of them. If you join our team, youll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive in our offices or yours.

Job Summary

The Microsoft Project and Training Coordinator - Public Sector supports the Microsoft-aligned sales organization through project management tool optimization (approximately 40%), coordination and tracking of training initiatives (approximately 40%), and support of additional projects as needed (approximately 20%). This role owns Trello tool maintenance and leads onboarding and ongoing training on Microsoft programs and product licensing across the organization.

The position serves as a central resource for tool governance, process optimization, and enablement for Microsoft Account Executives (MAE), Microsoft Customer Success Specialists (CSS), Microsoft Licensing Executives (MSLE), Microsoft Inside Account Managers (MIAM), and related leaders and stakeholders.

Role Description

Project Enablement

• Maintain approximately 40 Trello boards across five districts

• Assist with maintaining accurate enrollment, workflow, and checklist data

• Monitor deadlines and ensure timely communication to stakeholders

• Identify process gaps and partner with stakeholders to implement process improvements

• Serve as a subject matter expert for Trello and workflow tools, including troubleshooting and issue resolution

• Provide workflow insights and recommendations to leadership

• Respond to inquiries related to workflows, records, and processes

• Collaborate cross-functionally to ensure workflow alignment and task execution

Training & Team Enablement

• Serve as the primary training coordinator for Microsoft-aligned teams, supporting topics such as Microsoft licensing, tools, workflows, and operational best practices

• Maintain a master Trello training board containing presentations, guides, and recorded training modules

• Create onboarding training boards from the master template for new Microsoft-aligned roles and their designated mentors

• Facilitate ongoing refresher training related to licensing updates, workflow changes, and program evolution

• Partner with leadership to identify training needs and close skill gaps

• Track training participation and completion to ensure measurable outcomes

• Maintain current expertise in Microsoft licensing programs and contract requirements

• Support train-the-trainer initiatives and continuous improvement efforts

Behaviors and Competencies

• Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.

• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

• Communication: Can communicate simple ideas and information clearly.

• Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.

• Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.

• Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

• Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.

• Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.

• Documentation: Can follow established templates and guidelines to produce clear and accurate documentation when assigned.

• Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.

Skill Level Requirements

• Strong interpersonal skills - Basic

• Ability to work independently or in a team-oriented environment - Basic

• Ability to effectively prioritize and execute tasks - Basic

• Ability to manage shifting demands and timelines by utilizing analytical and problem-solving skills - Basic

• Proficient with Microsoft Office products - Basic

Other Requirements

• Associates degree or higher, 5 years of relevant industry experience

• 1+ year of experience supporting Microsoft licensing, renewals, or maintenance programs preferred

• 1+ year of experience delivering training, with training on Microsoft programs, products, or licensing preferred

• Travel may be expected up to 30% based on business needs

Preferred

• Preferred Certifications: Project Management Professional (PMP), or Microsoft certification

Experience with project management tools such as Trello, Jira, Monday.com, or similar platforms

Sales or technical enablement experience

• Strong presentation and facilitation skills

• Experience managing Microsoft agreements or working as a Licensing Solution Provider (LSP)

• Comfort operating in team-selling environments and across organizational levels

• Interest in technology and business operations

The estimated annual pay range for this position is $60,000- $80,000 which includes a base salary plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity M/F/Disability/Protected Veteran Status