Bakery, Customer Support/Service, Food Safety, Food Services, Heavy Lifting, Housekeeping/Cleaning, Interpersonal Skills, Inventory Management, Lift/Move 50 Pounds, Loading/Unloading, Physical Demands, Problem Solving Skills, Production Planning, Proofreading, Quality Control, Quality Management, Retail, Sales, Sanitation, Writing Skills
Job Summary: As an Artisan Bread Expert, you'll apply a mastery of skills in a specialized area, and maintain quality of products. You'll rely on experience and judgment to plan and accomplish assigned goals, serve as a resource to others to resolve complex issues, and train future Artisan Bread Experts, Bakers, and Fryers.
Key Responsibilities & Essential Functions:
Customer Service:
- Assists customers with bakery products and purchases
- Uses suggestive selling techniques to meet customer needs and to build department sales
- Makes regular announcements to inform customers of freshly-baked products
Production:
- Expertly creates a variety of top quality breads from scratch, including artisan pan breads, natural fermented breads, and hearth breads (tasks include mixing, shaping, scoring, baking all products)
- Produces a variety of pan dulce pastries, according to visual training aids (VTAs)
- Executes production efficiently (using production planning tools); recommends adjustments based on actual movement performance
- Properly tops / finishes all baked goods to create a fresh and appetizing presentation
- Maintains product integrity through proper storing, handling, proofing, planning / breaking out of all baked goods
- Ensures quality control of all products before sending to sales floor
- Ensures cake product reaches the showcase and tables at the prescribed times
- Trains future Artisan Bread Experts, Bakers, and Fryers
- Performs Rep and Specialist duties as required
Food Service:
- Organizes back storage room, freezer, cooler, and production area
- Assists with inventory control, including loading, unloading, moving, and storing products
Food Safety:
- Maintains sanitation in work area
- Complies with H-E-B food safety and sanitation standards
- Ensures all products comply with H-E-B code dating policy
- Ensures productivity standards are met without compromising product quality
- Ensures potentially hazardous foods are maintained under appropriate temperatures
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements:
Work Experience:
- 3+ years of experience in Bakery specialization - Preferred
- 6+ months of experience in scratch mixing, shaping, and baking - Required
Knowledge/Skills/Abilities:
- Working knowledge of the use of baking equipment, including set-up, cleaning, operating, and maintenance - Required
- Knowledge of H-E-B systems (PC, symbol, scales, label machine) - Required
- Strong customer service skills - Required
- Communication and interpersonal skills - Required
- Reading and writing skills - Required
Education:
Licenses/Certifications:
- Bake Works and Fry Works training - Required
- Completion of food sanitation and safety training - Required
Physical Demands & Working Conditions:
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Constantly reach at waist, grasp
- Frequently stand, walk
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, arm push / pull, pinch, utilize fine motor skills
- Occasionally be exposed to wet, cold, hot conditions, and loud noise
- Demonstrate the ability to lift up to 50 lbs
- Demonstrate the ability to manage in excess of 70 lbs
- While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
- It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 10/1/2018