Mid-Level IT Support Technician

IT Managed Service Provider seeking skilled Help Desk/Mid-Level IT Support Technician. Our clients are small—to medium-sized businesses throughout the US.

Some on-site client visits are occasionally required.

Technician specifically wanted in the Tampa Bay Area.

We deal with 100+ businesses, all with varying needs for workstation/server setups, networking, cloud solutions, etc. All IT Infrastructure type work. This position will be dealing with a multitude of customers to assist employees with IT helpdesk issues and ensuring that their IT infrastructure is running optimally.

Only applicants with experience will be considered. The ability to research and study new IT technologies rapidly is a must. Applicants must be able to pick up basic work immediately and handle client needs. As long as the core skills are in place, our senior engineers provide more advanced training and assistance.

MINIMUM JOB REQUIREMENTS:

• Have good personal relations with customers and be able to calmly and collectively handle stressful customer IT situations and walk them through handlings, keeping them up-to-date on issues/outages while handling them.
• Ability to multi-task, have good time management and prioritize multiple issues across different client companies.
• Proficient with Microsoft 365 and/or Google Apps for Business.
• Proficient with e-mail setup, POP, IMAP, Exchange, Outlook.
• Proficient with troubleshooting email delivery/routing.
• Networking: Troubleshoot DNS, DHCP, VPNs, Wi-Fi, and basic TCP/IP connectivity issues.
• Hardware & Software: Diagnose desktop/laptop issues, printer configurations, and standard business applications.
• Well versed in server/workstation backup solutions.
• Familiar with and can troubleshoot issues with cybersecurity solutions such as Antivirus/EDR/Anti-Spam, etc.
• Experienced and proficient in managing and troubleshooting Windows Server, Active Directory and Hyper-V.
• Can execute Public DNS configurations.
• The following is a Plus:
• • Previous MSP experience.
  • Experienced with setting up Hardware RAID configurations and troubleshooting them.
  • Skill and experience in and strong grasp of Layer 1-7 networking and troubleshooting network issues.
  • Able to implement more advanced firewall features such as Static Routes, WAN Failover, NAT Policies, Firewall Rules, etc.
  • Has experience in setting-up and troubleshooting business grade firewalls, switches, routers and APs.
  • Proficient at AD Group Policy setup.

ADDITIONAL USEFUL FIELDS:

• Linux server administration
• WAN DRAAS Replication
• AWS IT Administration
• Azure IT Administration
• Advanced Networking
• Cisco/Sonicwall/Juniper
• VOIP Phone System Setups
• Mac specialist
• VMware Setups

Ideally, we are looking for someone to work out of our office in Clearwater, Florida. Partial telecommuting is an option for the right candidate.

However, we’re also open to remote or out-of-state candidates who can do the above.

We offer competitive compensation based on skill, experience, and opportunities for advancement and professional growth.

ProTek IT Solutions has been providing high-end IT consulting services to mid-sized companies since 2007. With employees on the East and West coasts, we have clients spanning the US and primarily provide remote support services. We have steadily grown every year since the company's inception, and we are looking to bring on several skilled IT Support Specialists to help with our ever-expanding client base. We have positions available for help desk technicians as well as highly skilled IT professionals focusing on solution engineering and implementation services.
Seeking at least one additional technician in Clearwater/Tampa to work out of our CW office. Also accepting applications for remote technicians with the right skill sets.