Mid Level Service Desk Support(AF)

• Provide more in-depth knowledge about financial or facilities systems and functions than the Tier 1 Technician. This is the primary ticket solver in Ask Finance.
• Assist a Tier 1 Technician in solving technical and functional problems and investigate elevated issues by confirming the validity of the problem and seeking solutions to more complex problems or questions.
• Work with system and business owners to escalate/discuss issues and understand new processes or functionality.
• Create and publish knowledge management articles.

MID-LEVEL: Staff member has 5 to 10 years of experience. A mid-level labor category typically performs all functional duties independently. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring individuality and in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Top Secret Clearance is required.