Midshift Scheduling Coordinator (Tu - Sa, 11:00a to 7:30pm)

The Midshift Scheduling Coordinator is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The Scheduler will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products & programs as well as communicating effectively with team members within the customer service department. The Midshift Scheduling Coordinator will be required to attend trainings on an as needed basis.  It is important to note the shift hours below requires weekend availability. 

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

off

off

11:00a to 7:30p

11:00a to 7:30p

11:00a to 7:30p

11:00a to 7:30p

11:00a to 7:30p

Essential Duties/ Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills request by clarifying desired information; completing transactions; forwarding request
• Recognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies
• Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments
• Notify supervisor of ongoing problems
• Performs other related duties assigned

Required Education/ Experience

• High School diploma or GED equivalent required
• Strong customer service skills & 2+ years of previous customer service experience (i.e. scheduling, taking in-bound calls and making outbound calls)
• 2+ years of experience with case management systems
• Knowledge of medical terminology
• Problem solving skills
• Data entry skills
• Excellent computer skills and proficiency in Microsoft Office suite
• Excellent verbal and written communication skills
• Able to maintain confidentiality
• Able to work under minimal supervision

We offer a competitive benefits package which include medical, dental, vision, life insurance, paid time off (PTO), 401(k) plan, position related education expenses program, client referral program and more

Always Best Care Senior Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, natural origin, qualified disability or veteran status, ancestry, marital status, sexual orientation, sex or any other legally protected category.