Engagement Overview

Travel

• Travel is required to all nine (9) distribution center locations over the course of the engagement.
• Candidate must be comfortable with frequent travel and onsite presence during scheduled migration windows.
• Airfare and hotels are pre-paid. Meals are reimbursed per project policy.

Key Responsibilities

• Provide onsite presence during scheduled wave cutovers, working systematically through the floor and shift areas in coordination with the remote migration consultant.
• Validate that workstations are successfully migrated and joined to the target Active Directory and Microsoft 365 tenant, with full post-migration functionality (domain membership, GPO/Intune policy, sign-in, mail flow, Teams, OneDrive, SharePoint).
• Execute pre-wave smoke tests and post-wave verification spot checks; contribute results to wave validation reporting.
• Troubleshoot ODM and Desktop Update Agent (DUA) issues; remediate stalled or failed agents and escalate to the remote consultant where centralized action is required.
• Support HyperCare monitoring of mail delivery, sign-in/auth, address policies, permissions, and device compliance for recently migrated users.
• Serve as the primary onsite point of contact: coordinate with local DC site contacts on access and shift windows, document and escalate issues, and report daily progress to the migration lead.

Required Skills & Experience

• Proven experience supporting end-user computing migrations, workstation refreshes, or domain / tenant transitions.
• Strong working knowledge of Active Directory and Windows workstation environments.
• Hands-on experience troubleshooting user login, profile, and access issues.
• Working familiarity with Microsoft 365 services from a troubleshooting perspective – Exchange Online, Outlook, OneDrive, Teams, SharePoint, and Intune-managed devices.
• Familiarity with Quest On Demand Migration (ODM) and the Desktop Update Agent (DUA), or comparable migration tooling, is strongly preferred.
• Hands-on deskside support, imaging, and hardware refresh experience.
• Strong troubleshooting skills with the ability to work calmly during live cutovers and HyperCare.
• Excellent communication skills and the ability to work effectively with a remote technical team.

Preferred Qualifications

• Prior experience supporting multi-site or geographically distributed migrations.
• Experience working in warehouse, distribution center, or manufacturing environments and an understanding of shift-driven cutover windows.
• Exposure to Okta, hybrid Exchange, PKI, or domain rewrite scenarios.
• Ability to work independently and manage onsite priorities with minimal supervision.

Work Environment

• Onsite at distribution centers during active migration periods; this role is not remote.
• Fast-paced, execution-focused environment with real-time user interaction during wave cutovers and HyperCare.
• Close collaboration with remote technical resources, the migration consultant, and project leadership.
• Standard hours are 8:00 a.m. to 5:00 p.m. local site time, Monday through Friday, with flexibility around scheduled cutover windows.

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