Academic Advice, Air Force, Alliance/Partner Management, Communication Skills, Cross-Functional, Customer Relations, Customer Support/Service, Data Modeling Tools, Dental Insurance, Department of Veterans Affairs, Develop and Maintain Customers, Documentation, Establish Priorities, Financial Aid, Flexible Spending Accounts, Health Insurance, Healthcare, Higher Education, Maintain Compliance, Marketing, Marketing Plan, Marketing Strategy, Military, Monitor Regulations, Needs Assessment, Office Equipment, People Management, Presentation/Verbal Skills, Program Evaluation, Record Keeping, Recruiting Strategy, Registrar, Regulations, Regulatory Compliance, Retirement Plan, Risk Management, SCO Unix Operating System, Scholarship, Strategic Planning, Team Player, Time Management, Veterans Benefits
Department
FINANCIAL AID (EA-SAID-IUEAA)
Department Information
Indiana University East, a regional campus of Indiana University, offers residents of eastern Indiana, western Ohio, and beyond a broad range of bachelors degrees and selected masters degrees and certificates through its traditional main campus in Richmond, off-campus sites, and online program options.
Indiana University East values people from many backgrounds, experiences, and intellectual perspectives among its faculty, staff, and students. The campus is dedicated to being a strong partner in enhancing the educational, cultural, and economic development of the region it serves through community and civic engagement.
Job Summary
Indiana University East seeks a student-focused professional to lead outreach and recruitment efforts for military-affiliated students, including veterans, active-duty service members, reservists, and their families. Serving as the universitys primary liaison to the military community, this role builds strategic partnerships, provides guidance on educational opportunities and military benefits, and collaborates across campus to support enrollment, retention, and student success.
Department-Specific Responsibilities
- Develops and executes recruitment strategies to attract military-affiliated students, including active-duty service members, veterans, and dependents.
- Builds and sustains partnerships with military installations (including Wright Patterson Air Force Base), veteran organizations, and community stakeholders to expand enrollment pipelines.
- Represents IU East at recruitment events, military-connected programming, and community outreach initiatives.
- Contributes to Strategic Enrollment Management Plan (SEMP) goals related to enrollment growth.
- Provides holistic, student-centered advising to military-affiliated students from inquiry through completion.
- Guides students on educational benefits (e.g., GI Bill), university processes, and available resources.
- Engages with students through 1-on-1 meetings, programming, and events; assess student needs and satisfaction to enhance services.
- Fosters a supportive environment that promotes belonging, retention, and academic success while maintaining confidentiality and a culture of care.
- Serves as the School Certifying Official (SCO) in accordance with Department of Veterans Affairs (VA) regulations.
- Processes, certifies, and maintains records for VA education benefits, ensuring accuracy and timeliness.
- Monitors regulatory updates and ensure institutional compliance with federal and state requirements.
- Mitigates institutional risk through adherence to compliance standards and audit readiness.
- Leads the development, implementation, and assessment of programs supporting military and veteran student retention and completion.
- Oversees operations and utilization of the Veteran Services Lounge as a hub for engagement and support.
- Ensures services and programming align with Indiana Collegiate Purple Star designation standards.
- Partners with Enrollment Services units (Admissions, Financial Aid and Scholarships, Red Wolf Central, Registrar) and campus stakeholders to deliver a seamless student experience.
- Supports admissions processing and documentation workflows for military-affiliated students.
- Contributes to cross-functional initiatives and perform additional duties in support of Enrollment Services operations.
General Responsibilities
- Maintains, implements and oversees a holistic recruitment yield tactical plan for recruitment.
- Develops, implements, and administers plans, programs, and events for general and targeted student recruitment in support of organizational goals.
- Integrates a diverse and strategic communications strategy in collaboration with other departments, geared toward specific student declared academic major, career interests, and geographic factors.
- Identifies and develops partnerships for outreach to prospective students and influencers.
- Interprets academic policies and exercises authority and independent judgment.
- Plans, implements, and evaluates programs and processes and determines the effectiveness of markets and strategies. Exercises independent judgment and uses census data and modeling tools to identify effective marketing plans and strategies to address specific populations.
- Serves in a collaborative role with internal and external stakeholders to identify targets of opportunity to attract and enroll under-represented populations. Participates in the assessment and evaluation of various models.
- May attend meetings or serve on committees with the admissions stakeholders, including all staff meetings, recruitment, and outreach team meetings, customer service lead meetings, and undergraduate recruitment council meetings; may provide guidance to other admissions counselors.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
WORK EXPERIENCE
Required
- 2 years in admissions, higher education, marketing, or related field.
Preferred
- Demonstrated experience serving or supporting veterans, active-duty service members, reservists, military-affiliated students, or military communities.
- Military experience or a strong understanding of military culture and education benefits.
SKILLS
Required
Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrates time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast paced, dynamic environment.
Seeks to acquire knowledge in area of specialty.
Highly thorough and dependable.
Demonstrates a high level of accuracy, even under pressure.
Possesses excellent presentation skills.
Demonstrates excellent judgment, tact, and diplomacy.
Highly developed customer relations skills.
Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
IU East Campus
Richmond, Indiana
This is an in-person position
Advertised Salary
$43,888 per year.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Career
FLSA: Exempt
Job Function: Student Services
Job Family: Admissions & Recruitment
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
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