Military and Veterans Services Specialist & School Certifying Official

Position Details

Position Information

Position Title Military and Veterans Services Specialist & School Certifying Official UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Military and Veteran Services Specialist & School Certifying Official serves as a primary point of contact for military-affiliated students at UIW, providing exceptional customer service and administering U.S. Department of Veterans Affairs (VA), Department of Defense (DoD) Tuition Assistance, and other educational benefits. The Military and Veteran Services Specialist & School Certifying Official reports to the Assistant Director of the Military & Veteran Center.

This is an on-main-campus position, not eligible for remote work.

Benefits

UIW has been identified year after year as one of the nation's Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties

Job Duty Name Essential Job Duties Description of Job Duties

• Processes requests for certification under Veterans Affairs, Department of Defense (DoD), and Tuition Assistance educational benefits and posts resources to student accounts in accordance with applicable regulations and institutional procedures.
• Processes a high volume of data from various sources (Banner and Enrollment Manager) and analyzes and anticipates complex issues. Maintains accurate records.
• Serves as a liaison between military-affiliated students and university services, including Financial Assistance, Academic Advising, Business Office, Career Services, Counseling, etc…
• Advises students on processes associated with operations of the Military and Veteran Center office, including but not limited to benefit usage and planning, tuition assistance, and student support services.
• Researches, analyzes, and processes weekly and end-of-term reports accurately and in a timely manner.
• Assists with preparing for internal and external compliance surveys from Texas Veterans Commission and/or the Department of Veterans Affairs.
• Establishes and maintains cooperative and professional working relationships with students, faculty, staff, administrators, and community agencies.
• Supervises and trains VA student workers to provide quality customer service. Assists with counter coverage, answering office phones, registration, graduation, and other office support duties,
• Assists in data collection and assessment for survey recognition and award applications.
• Assists with the planning and execution of outreach events related to veterans' education benefits, resources, and on-campus support.
• Develops, implements, and manages programs that support veteran students in their academic, personal, and professional development.
• Coordinates events, workshops, and seminars that address the specific needs of veterans and military families.
• Collaborates with local, state, and federal agencies to secure funding, resources, and support for military-affiliated programs.
• Maintains up-to-date knowledge of legislation and policies affecting veterans and military personnel to ensure compliance and advocacy.
• Fosters a supportive and inclusive campus environment for veterans and military-affiliated students.
• Monitors and evaluates the effectiveness of programs and services, making adjustments as necessary to improve outcomes.
• Increases awareness and visibility of military-affiliated programs on campus and in the community through outreach and marketing initiatives.
• Provides regular reports to the Assistant Director of Military & Veteran Center on certification progress, programming progress, challenges, and successes.
• Performs other duties as assigned.

Qualifications

Knowledge Skills and Abilities

• Ability to consistently provide excellent customer service and diffuse difficult situations.
• Strong mathematical, writing, and verbal communication skills.
• Ability to effectively conduct basic presentations.
• Ability to communicate and work well with current/potential students and UIW faculty/staff.
• Strong use and knowledge of professional business etiquette in the workplace.
• Ability to identify, solve, and follow through on problems.
• Strong attention to detail. Ability to maintain accurate records in military, VA, and UIW databases.
• Ability to manage multiple tasks and priorities.
• Strong proficiency with Microsoft Excel, Word, PowerPoint, and Outlook or similar.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education

Bachelor's Degree.

Required Work Experience

One (1) year of professional experience serving in the military in an administrative capacity OR one (1) year of professional experience working with military-connected students, veterans, active-duty service members, reservists, National Guard members, and eligible dependent spouses and/or children. Note that student services or advising/ counseling experience will be considered.

Preferred Qualifications

• Experience utilizing VA systems such as VA Enrollment Manager (formerly VA-ONCE) and managing VA education benefit certifications.
• Two (2) years or more of professional experience in higher education, veterans' services, student affairs, enrollment services, financial aid, or a closely related field.
• Experience developing procedures, conducting training, and collaborating with campus departments to support military-connected student success and institutional compliance.

Required Certifications, Licenses or Registrations

• Must have a valid driver's license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW.
• Valid ID with "Real ID" designation required for air travel.

Work Hours

• Typical Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional evening and weekend hours may be necessary to support peak enrollment activities and special events.
• Occasional travel may be required to attend state and national conferences, as well as professional development opportunities.

Physical Demands

• Ability to lift up to 10lbs for table set-up/tear-down at events.
• Ability to lift up to 15 lbs of office/marketing/event/supplies.
• Ability to reach overhead, bend, squat to retrieve office/marketing/event/library materials.
• Ability to push/pull /equipment/event/marketing carts/wagons holding up to 20 lbs.
• Ability to actively engage in events for extended periods of time.
• Ability to regularly move about campus and event venues to actively engage faculty/staff/donors/guests/(potential/current) students, as well as attend meetings on and off campus.

Posting Details

Posting Details

Posting Number AS2305PO Number of Vacancies 1 Job Type Full Time Job Category Staff (non-exempt) Desired Start Date 10/01/2026 Position End Date (if temporary) Reports to Assistant Director of Military & Veterans Affairs Center Salary $42,000 Annualized Open Date 08/27/2026 Close Date Open Until Filled Yes Special Instructions to Applicant

N/A.

EOE

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Title IX

This position is considered a "Responsible Employee" under Title IX federal regulations and "Mandatory Reporter" under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Other Document

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• UIW Website

• HigherEdJobs.com

• Indeed

• LinkedIn

• WorkplaceDiversity.com

• HispanicDiversity.com

• BlackJobCenter.com

• WomensJobCenter.com

• VeteransConnect.com

• Personal Referral

• Employee Referral

• Other

• If you selected other, please tell us where?

(Open Ended Question)

• • What is the highest level of education you have achieved?

• Less than Bachelor's Degree

• Bachelor's Degree

• Master's Degree

• PHD or higher

• • This position requires one year of professional experience serving in the military in an administrative capacity OR one year of professional experience working with military-connected students, veterans, active-duty service members, reservists, National Guard members, and eligible dependent spouses and/or children. Note that student services or advising/ counseling experience will be considered. Do you have at least one of the following?

• No

• Yes, 1 year professional experience serving in the military in an administrative capacity

• Yes, 1 year professional experience working with military-connected students, veterans, active-duty service members, reservists, National Guard members, and eligible dependent spouses/children

• Yes, 1 year professional experience in student services or advising/counseling

• • Do you currently have a valid driver's license AND are you at least 21 years of age, as required to drive for UIW?

• No

• Yes, I have a valid driver license and I am at least 21 years old

• • Do you currently have a valid ID with "Real ID" designation as required for air travel?

• No

• Yes