Military Online Success Advisor

Syracuse University is building something new. We're launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.

This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You'll work non-traditional hours when needed - evening and weekend coverage, whatever it takes to deliver the best-in-class experience.

We're looking for team members who thrive in:

• High-energy, in-person environments where innovation happens face-to-face
• Flexible scheduling that follows student needs, not the clock
• Startup intensity within a world-class university structure

We're not looking for people who want a job. We're looking for builders who want a mission.

The Military Online Success Advisor will coordinate support strategies for military-connected students through transfer credit evaluation and advising processes. The Success Advisor will serve as the primary point of contact for military transfer credit, managing the development and implementation of military transfer articulation agreements in alignment with ACE standards. The Success Advisor will work closely with all functions of the Online Student Success (OSS) team: admissions, records, and advising, all to ensure exceptional support for military-connected students. The Success Advisor will hold primary responsibility for military transfer credit evaluations and train academic advisors on transfer credit evaluation processes. The Success Advisor will maintain and disseminate all relevant information related to transfer credit policies, procedures, and equivalency systems. The Success Advisor will report to the Director of Advising and Student Success as a critical OSS team member.

This position requires regular on-campus presence and occasional schedule flexibility, including evenings and weekends based on student and operational needs. Staff operate in a fast-paced, collaborative environment supporting non-traditional learners through an evolving, data-informed model.

Education and Experience

• Bachelor's degree
• Minimum of three years experience in higher education and/or working with military-connected students.

Skills and Knowledge

• Knowledge of the University's academic rules, policies, and procedures both at the graduate and undergraduate level.
• Experience with transfer credit evaluation processes and transfer equivalency systems.
• Experience with military transcripts (JST, CCAF, etc.) and ACE guidelines.
• Experience with student records processing.
• Impeccable attention to detail and organizational skills.
• Ability to prioritize and handle multiple tasks simultaneously.
• Strong computer and analytical skills/capabilities.
• Demonstrated ability to work effectively with a team.
• Demonstrated commitment to working with diverse populations.

Responsibilities

• Maintain impeccable knowledge and awareness of all Syracuse University policies and procedures related to military transfer credit. Serve as primary point of contact in the Office of Online Student Success for all Registrar/Degree Works information and functions related to military transfer credit and transfer equivalency systems. Serve as primary person responsible for military transfer credit evaluations. Work with academic advisors in the Office of Online Student Success to ensure seamless coordination of military student support.
• Develop, maintain, and implement all office workflows and systems related to military transfer credit. Train and support Online Success Advisors such that they can assist with military transfer credit evaluations. Ensure accuracy and promptness of all records related to military transfer credit.
• Advise military connected students with support from the Online Student Success Senior Advisor and OSS team. Contribute to effective models for military student success.
• Serve as primary point of contact for military transfer articulation and transfer credit agreements and processes. Manage agreements and associated collaborative partnerships. Maintain currency of knowledge on all ACE guidelines, military transcript details, and associated processes
• Other duties as assigned.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.