Military & Veteran Services Program Support Specialist

Posting Details

Posting Summary

Working Title Military & Veteran Services Program Support Specialist Role Title Education Support Spec II Role Code 29143-FP FLSA Nonexempt Pay Band 03 Position Number 280W2698 Agency Northern VA Community College Division NV280-Office of Student Services Work Location Manassas - 683 Hiring Range $24/hr Emergency/Essential Personnel No EEO Category 5-Paraprofessionals Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

The work schedule is 29 hours a week.

Monday-Friday

Sensitive Position No Job Description

General Description:

The Program Support Specialist provides front-line support to military- and veteran-affiliated students by delivering benefits advising, completing first-level reviews of certification documentation for VA enrollment processing, and managing the Military & Veterans Services shared inbox. Another key component of this position is to oversee the college laptop loaner program, including checkout/return procedures, inventory tracking, borrower documentation, due-date monitoring, follow-up, and coordination with IT for technical support as needed.

This position supports the Director of Military & Veterans Services and the School Certifying Official (SCO) by ensuring timely, accurate student service, consistent records tracking, and dependable office coverage as needed across NOVA campuses. The role is primarily in-person at the Manassas Campus Veterans Office.

Duties and Tasks:

• Provide front-line benefits advising and customer service to student veterans and eligible dependents.
• Conduct first-level review of VA certification documentation and enrollment information; route complete/accurate submissions to the SCO for certification processing.
• Advise students on education benefit usage based on declared major/program pathway (e.g., Post-9/11 GI Bill and other eligible VA education benefits).
• Respond to student inquiries in a professional, timely manner via phone, email, and virtual services (including NOVAQ).
• Manage the Military & Veterans Services shared mailbox with accuracy, appropriate routing, clear documentation, and timely follow-up.
• Maintain detailed, accurate records, tracking logs, and documentation to support compliance and audit readiness.
• Oversee the laptop loaner program, including checkout/return procedures, inventory tracking, borrower documentation, due-date monitoring, follow-up, and coordination with IT for technical support as needed.
• Support day-to-day office operations, including ordering supplies and coordinating basic administrative needs.
• Provide on-campus office coverage and support services as needed, including occasional support across NOVA campuses.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Required KSAs:

• Ability to work under pressure and meet deadlines.

• Ability to establish goals and priorities and make decisions in accordance with program and institutional policies.

• Ability to interpret and explain academic, administrative, and veteran policies.

• Ability to provide veteran students with accurate information relating to GI Bill benefits and other veteran-eligible education benefits.

• Ability to work in a fast-paced environment with a diverse student population.

• Demonstrated ability to communicate effectively, orally and in writing, with strong customer service skills.

• Knowledge of working with veterans' benefits/similar benefit types

• Flexibility and motivation to learn new systems.

• Knowledge of military and veterans' benefits.

• Minimum Work Experience:

• Experience working in a case management work setting.

• Experience in working with veterans' benefits and program planning.

• Experience working in a college setting.

• Customer service experience.

Additional Considerations

Additional Qualifications:

• Experience working with veteran programs and procedures in higher education, preferably in a community college setting.
• Experience working in an office setting in higher education.
• Experience in direct delivery of services from a case management perspective.

Operation of a State Vehicle No Supervises Employees No Required Travel

n/a

Posting Detail Information

Posting Number WGE_3245P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 06/23/2026 Job Close Date 06/30/2026 Open Until Filled Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA's commitment to inclusive excellence, please visit our website.

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have the tools and development opportunities to support and promote NOVA's mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu.

The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA's Annual Security Reports.

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/97384

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.

• Yes

• No

• • I understand that this position is not telework eligible and I will be required to attend work in-person.

• Yes

• No

• • I understand this position is located in Virginia and I will be required to reside in the DMV metro area.

• Yes

• No

• • Do you now or in the future require visa sponsorship to work in the United States?

• Yes

• No

• • Do you have experience working in a case management setting?

• Yes

• No

• • Do you have experience processing veterans' benefits and program planning?

• Yes

• No

• • Do you have experience working in a college setting?

• Yes

• No

• • Do you have customer service experience?

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application
• Other Document
• Alternative Hiring Process Letter