MIND Intake Coordinator

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our main campus is located on 20+ acres just north of mid-town Miami, and is home to our support departments like Finance, Accounting, Human Resources, Marketing and more. Join us now to do purposeful work with our diverse and respectful team.

Job Title: MIND Intake Coordinator

Job Summary

This position is the initial contact for the MIND Institute. Responsible for receiving incoming calls and correspondence. Screens inquiries and coordinates all patient appointments for MIND. Collaborate with other MJH service lines to Reports to VP Physician Services with additional reporting responsibilities to the Director of Sales.

Essential Job Functions

• Answers incoming calls and correspondence

• Screens calls for patient needs, fit to MIND services and financial coverage

• Coordinates referrals to other MJH services as appropriate

• Maintains information on all inquiries into CRM system.

• Onboards new patients (patient forms, insurance coverage, etc.)

• Make appointments

• Prep documentation for appointments

• Post-appointment follow-up

• Documentation upload

• Appointments - internal and external

• Coordinate referrals to MJH and community resources

• Represents MIND/MJH at community events

• Participates in general MJH business development activities as required

Job Requirements

Education:

• Associates Degree or equivalent combination of education and experience

Experience:

• 3 years intake/registration/scheduling in a medical setting required
• Business development or sales experience strongly preferred

Licenses/Certifications:

• N/A

Abilities Required

• Bi-lingual in English and Spanish
• Demonstrate broad knowledge of MIND and MJH service lines
• Knowledge of medical insurance coverages, including authorizations
• Strong verbal and written communication skills
• Strong customer service and collaboration skills
• Ability to demonstrate critical thinking, appropriate task prioritization and time management skills.
• Ability to work under stress
• Ability to work independently
• Maintains ethical behavior
• Proficient in Microsoft Office and scheduling programs

Functional Demands

Environment Work Conditions:

• Normal working condition with adequate lighting and ventilation

Infectious Material Exposure:

• N/A

Organizational Expectations

• Ensures that resident's/patient's rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients' medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization's Mission, Vision and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you've ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training