Position Summary
The Mini Bar Attendant & Lobby Attendant is responsible for maintaining guest minibar inventory and ensuring lobby and public areas remain clean, welcoming, and guest-ready always. This role plays an important part in delivering a personalized hotel experience through attention to detail, cleanliness, and exceptional guest service.
Key Responsibilities:
Mini Bar Operations - Restock and maintain minibar inventory in guest rooms according to hotel standards.
- Monitor minibar consumption and accurately record charges in the PMS or inventory system.
- Inspect minibar products for cleanliness, expiration dates, and presentation quality.
- Replenish snacks, beverages, glassware, and minibar amenities daily.
- Maintain organized minibar storage and inventory areas.
- Notify management of low stock levels or inventory discrepancies.
- Ensure all minibar setups meet the Drey Hotel presentation standards.
Lobby & Public Area Cleaning
- Maintain cleanliness and presentation of the hotel lobby and public spaces, including:
- Front entrance
- Lobby seating areas
- Public restrooms
- Hallways and elevators
- Guest common areas
- Dust, vacuum, mop, and sanitize surfaces regularly throughout the shift.
- Remove trash and maintain clean, organized public spaces.
- Spot-clean spills and fingerprints immediately.
- Ensure lobby décor, furniture, and lighting always remain guest ready.
Guest Service Responsibilities
- Greet guests warmly and professionally.
- Respond promptly to guest requests or notify the appropriate department for assistance.
- Maintain a calm, courteous, and polished demeanor during all guest interactions.
- Support overall hotel operations during busy periods as needed.
Inventory & Organization
- Keep housekeeping closets, minibar storage, and supply areas organized and stocked.
- Monitor supply usage and communicate replenishment needs to supervisors.
- Ensure that all cleaning equipment and carts are clean and properly maintained.
Safety & Compliance
- Follow all hotel safety and sanitation procedures.
- Use proper chemical handling and PPE guidelines.
- Report safety hazards, maintenance concerns, or damaged items immediately.
- Maintain confidentiality and security when entering guest rooms.
Qualifications
- Previous hotel housekeeping, minibar, or hospitality experience preferred.
- Strong attention to detail and organizational skills.
- Ability to work independently and efficiently in a fast-paced environment.
- Excellent guest service and communication skills.
- Flexible schedule, including evenings, weekends, and holidays.
- Ability to stand, walk, lift, and move supplies throughout the shift.
Service Standards - Every guest interaction should feel warm, polished, and professional.
- Public spaces must remain consistently clean, calm, and inviting.
- Turndown service should create a comfortable and personalized evening experience.
- Attention to detail and consistency are essential to the hotel experience.
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