Ministry Engagement Coordinator

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolinaor a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS:

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail –The Internet Evangelism department takes the Gospel to the world through SearchforJesus.net, a ministry built on digital tools and online strategies. Through websites like PeaceWithGod.net and various social media platforms, the Good News goes out in English, Spanish, Portuguese, Chinese, Arabic, Russian, and American Sign Language. Online visitors to these pages engage with trained volunteers through chat, private messaging, texts, and emails to get their spiritual questions answered. Those who respond to the Gospel invitation are mentored by discipleship volunteers as they go through online Bible study courses and are referred to local churches in their area.

Job Summary – The Ministry Engagement Coordinator supports and equips a global team of online volunteers serving in the English Online Conversations Ministry. These volunteers engage with individuals around the world through chat, email, and social media, providing meaningful online ministry. Working collaboratively with cross-functional teams, the Ministry Engagement Coordinator trains, supports, and encourages volunteers to serve effectively while helping ensure a high-quality and consistent ministry experience.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

• Learns and maintains an in-depth understanding of Internet Evangelism's technology tools and volunteer management principles
• Trains and manages ministry support volunteers
• Provides care and support to active volunteers through online resources, email communication and Zoom meetings
• Reviews communication between volunteers and online visitors to ensure compliance with practices and procedures
• Manages and monitors ministry emails
• Assists volunteers with technical issues
• Analyzes volunteer data and generates reports in coordination with English Ministry Engagement Manager
• Evaluates ministry procedures and contributes ideas to improve the overall ministry of online conversations
• Monitors online event streaming by overseeing visitor activity and supporting volunteers
• Collaborates with Ministry Engagement team members and other SFJ staff as needed to support ministry initiatives and volunteer success

Marginal Duties and Responsibilities

• Other duties as assigned

Job Specifications

 Skills and Knowledge

• College level degree preferred or relevant experience performing required skills and duties
• Experience managing volunteers or staff preferred
• Experience using social media, online programs, and Microsoft products
• Excellent verbal and written communication skills
• Comfortable with problem solving
• Strong organizational and analytical skills, with attention to detail
• Thrives in a team environment, but can still work independently with minimal supervision
• Strong interpersonal discernment skills
• Flexibility to adapt to changing priorities and deadlines
• Ability to work efficiently and manage multiple projects at once
• Ability to give and receive constructive feedback effectively

Physical/Mental Demands

• Ability to meet deadlines
• Ability to work extended hours if necessary
• Ability to work under pressure

Working Conditions

• Work is typically performed in a cubicle in a conventional office environment
• Occasional travel may be required
• Work is usually performed Monday-Friday 8:00 AM to 4:30 PM.  Occasionally work will be performed outside these hours.

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefsmakeup thefoundation upon whichall ourministryendeavorsare based.

• Webelievethe Bibleto betheinspired,the onlyinfallible,authoritativeWordofGodrevealing thelove ofGod to the world.  (1Thessalonians2:13;2Timothy3:15-17;John 3:16).
• WebelievethatthereisoneGod,eternallyexistent in three persons: Father,Son,and HolySpirit.
  (Matthew28:19; John 10:30;Ephesians4:4-6).
• Webelieveinthe deityofthe LordJesusChrist,inHisvirgin birth,inHissinlesslife,inHismiracles,inHis vicariousand atoning death through His shed blood on the cross,in Hisbodilyresurrection,inHisascensionto theright handofthe Father,andinHispersonalreturninpowerand glory. (Matthew 1:23;John 1:1-4 and1:29;Acts1:11and 2:22-24;Romans8:34;1Corinthians15:3-4;2 Corinthians5:21; Philippians2:5-11;Hebrews1:1-4 and 4:15).
• Webelievethatall men everywhere are lostandfacethe judgmentofGod,thatJesusChrististhe onlyway of salvation,andthat forthe salvationoflostand sinfulman, repentanceofsinandfaithinJesusChristresultsin regeneration bythe HolySpirit.Furthermore, we believethatGod willreward the righteouswitheternal life inheaven,andthatHe willbanish the unrighteousto everlasting punishment inhell.(Luke24:46-47;John 14:6;Acts4:12;Romans3:23;2Corinthians5:10-11;Ephesians1:7 and2:8-9; Titus3:4-7).
• Webelieveinthe present ministryofthe HolySpirit,whose indwelling enablesthe Christian tolive agodly life. (John 3:5-8;Acts1:8and 4:31; Romans8:9;1 Corinthians2:14;Galatians5:16-18;Ephesians6:12;Colossians2:6-10).
• Webelieveinthe resurrection ofboththe saved andthe lost;the saved untothe resurrection ofeternallife and the lostuntothe resurrection ofdamnationandeternalpunishment.(1 Corinthians15:51-57; Revelation20:11-15).
• Webelieveinthe spiritual unityofbelieversinthe LordJesusChristand thatall true believersaremembersofHisbody, the church.  (1 Corinthians12:12,27; Ephesians1:22-23).
• Webelievethattheministryofevangelism(sharing andproclaiming themessage ofsalvationonlypossiblebygrace throughfaithinJesusChrist)and discipleship(helpingfollowersofChristgrowup intomaturityinChrist)isa responsibilityofallfollowersofJesusChrist.  (Matthew 28:18-20; Acts 1:8; Romans 10:9-15;1 Peter 3:15).
• WebelieveGod’splanfor humansexualityisto be expressed onlywithinthe contextofmarriage,that Godcreatedman andwoman asunique biologicalpersonsmadefor each other.Godinstitutedmonogamousmarriage between male andfemale asthefoundation ofthefamilyand the basicstructure of human society.Forthisreason,we believethat marriageisexclusivelythe union ofonegeneticmale andone geneticfemale. (Genesis2:24;Matthew19:5-6; Mark10:6-9;Romans1:26-27;1 Corinthians6:9).
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over ourlives, and to the ministry of evangelism.  (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15).
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.  (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10).
• We believe God wonderfully and immutably creates each person a biological male or female.  These two distinct, but complementary sexes together reflect the image and likeness of God.  Rejection of one’s biological sex is a rejection of God’s merciful design and creative order.  (Genesis 1:26-27; Mark 10:6; 1 Corinthians 6:9; Deuteronomy 22:5).

Expectations for Ministry Employment

Asan employee ofBillyGrahamEvangelisticAssociation:

• I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
• I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
• I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.
• I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.
• I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies
• I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.
• I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.

The Title VII Exception for Employment

The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means.  Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith. Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.