Ministry Support Coordinator

CHURCH PROFILE

Faith Community Church (FCC) is a thriving church with a current average attendance of about 1300 in beautiful Hudson, WI, an affluent area just outside of the Twin Cities. Starting as a church plant about 30 years ago, FCC has continued to expand its reach into the city and across the world. The local community features excellent schools, abundant sports and outdoor activities, beautiful surroundings, and a health-conscious culture. FCC is voluntarily affiliated with Converge, a movement of churches working to help peoplemeet,know and follow Jesus.

POSITION SUMMARY

The mission of Faith Community Church is to glorify God while making more and better disciples of Jesus. This role fulfills that mission by providing essential support to the Adult Ministries department and serving as the primary front office presence for the church. The Ministry Support Coordinator ensures smooth, accurate, and timely administrative operations, helping create an environment where discipleship can flourish by removing obstacles, strengthening communication, and supporting ministry effectiveness.

This role requires strong organizational skills, excellent communication, and a warm, hospitable presence that reflects the heart of our church. This role requires someone who is detail-oriented, reliable, friendly, and able to work independently while serving as a gracious and professional representative of Faith Community Church.

PRIMARY RESPONSIBILITIES

Office & Communication Support:

Serve as the welcoming front office representative, greeting guests, volunteers, and members in person and by phone.

• Answer and direct calls with warmth, grace, and professionalism.

• Manage incoming emails, mail, and messages, ensuring timely response or appropriate follow-up.

• Draft and send clear, professional, and accurate written communications (letters, emails, memos).

• Maintain professional boundaries with members and volunteers, referring sensitive matters to pastoral staff as appropriate.

• Operate church scheduling software to schedule and manage facility requests for adult ministries.

• Oversee the scheduling of adult ministry events, ensuring accuracy, avoiding conflicts, and communicating details to staff and adult ministry volunteer leaders.

• Work with adult ministry volunteer leaders to coordinate event needs, while exercising discernment in balancing requests with pastoral priorities.

• Collaborate with other departments (Communications, IT, Facilities) to ensure adult ministry and event needs are communicated and met.

• Manage calendars for assigned adult ministry pastors and ministry teams.
• Reserve and prepare meeting spaces and resources for adult ministry as needed.

• Accurately prepare, proofread, and distribute documents, reports, and ministry materials.

• Maintain orderly filing systems (physical and digital).

• Support data entry for church systems (attendance, registrations, etc.).

• Perform other clerical tasks such as copying, scanning, and ordering supplies.

• Stock and maintaining office supplies.

• Management of office machines (copiers, folding machine) and office supplies, including purchasing, stocking, scheduling of maintenance and/or repair.

• Provide administrative and logistical support for Adult Ministries, including classes, events, and volunteer coordination.

• Assist with administrative processes for church-wide ministries (e.g., membership, baptism, or other classes) as directed by Adult Ministries pastors.

• Offer logistical support for staff, elders, and ministry meetings, which may include coordinating food, materials, and setup.

• Handle sensitive and confidential information with discretion and professionalism.

• Exemplifies a growing, vibrant relationship with Jesus Christ.

• Maintains a commitment to personal holiness, prayer, and continual spiritual development.

• Supportive of the Church's Mission: Demonstrates commitment to the vision, values, and ministry of Faith Community Church.

• Detail-Oriented: Produces accurate work with minimal errors.

• Clear Communicator: Writes and speaks in a way that is professional, concise, and easy to understand.

• Organized and Independent: Manages workload with minimal supervision; takes initiative and follows through reliably.

• Friendly and Hospitable: Greets and assists others with warmth, patience, and a gracious spirit.

• Good Listener: Pays attention to instructions, asks clarifying questions, and confirms understanding before acting.

• Collaborative: Works well with cross-functional teams such as Communications, IT, and Facilities.

• Graceful Under Pressure: Maintains composure and respectfulness in stressful or fast-paced situations.

• Discerning: Able to balance competing requests and prioritize pastoral direction.

• Confidential and Trustworthy: Handles sensitive information with discretion and integrity.

• Prior administrative or office support experience strongly preferred.
• Proficiency with office software.

• Experience with scheduling or facility management software a plus.

• Active participation in a local church. Alignment with the mission and values of Faith Community Church is essential.

• Ability to lift up to 25 lbs. and assist with occasional room/event setups.
• Willingness to adjust schedule occasionally to support church events or classes outside of normal office hours.

• Commitment to ongoing growth in skills and ministry understanding, including training provided by the church.

• 95%+ accuracy in assigned administrative tasks.
• Consistent on-time completion of assignments.

• Positive feedback from staff and ministry leaders regarding clarity of communication, reliability, and hospitality.

• Demonstrated ability to work independently while contributing positively to the staff team.
• Event scheduling and coordination consistently aligned with pastoral priorities and ministry needs.