Missing Persons Agent

Missing Persons Agent

Salary

$21.15 - $26.00 Hourly

Location

315 S. SANTA ROSA, SAN ANTONIO, TX 78207, TX

Job Type

4A Full-Time

Job Number

2027-00086

Department

Police

Opening Date

10/06/2026

Closing Date

10/15/2026 11:59 PM Central

Grant Funded

No

FLSA Status

Non-Exempt

• Description
• Benefits
• Questions

Job Summary

Under general supervision, is responsible for processing juvenile offenders, taking missing person reports, entering data into and updating the National Crime Investigation Center and Texas Crime Investigation Center (NCIC/TCIC) databases, and providing basic information and police forms to the public. Working conditions are primarily inside an office environment. May exercise functional supervision over assigned staff.

Work Location

Public Safety Headquarters - 315 S. Santa Rosa San Antonio, TX (78207) or any one of our police sub stations based on business needs.

Work Schedule

(C-Shift) 10:00 p.m. - 6:00 a.m., Thursday - Monday. Schedule includes weekends and holidays. Subject to change at the departments discretion based on business needs.

Essential Job Functions

• Photographs and fingerprints juveniles processed in Juvenile Processing Office and enters juvenile information into database.
• Notifies guardians verbally regarding juvenile offender status and/or located runaways.
• Notifies schools verbally, prepares, and sends letters of notification regarding juvenile offender detention status, as required.
• Takes missing person reports from field officers and walk-in complainants and enters missing person into NCIC/TCIC. Makes required follow-up calls and documents updated information in missing person file.
• Creates missing person flyers for distribution to internal and external entities.
• Identifies factors related to cases where transmission of Amber/Silver Alerts to Texas Department of Public Safety occurs.
• Collaborates with and provides information to the Homicide Unit, Special Victims Unit, Southwest Texas Fusion Center and others as required.
• Researches police reports and databases, formulates monthly reports to document units activities.
• Maintains expunction of juvenile records and file purging as required by State law.
• Assists external law enforcement agencies in collecting information and/or locating missing persons in their jurisdictions.
• Answers a multi-phone line system responding to callers, provides basic information and police forms to the public, and redirects calls as needed.
• Sorts and distributes mail and incoming police reports, faxes and subpoenas.
• Reports to court and testifies as required by subpoena.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High School Diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years experience in a position requiring frequent interaction with adolescents in an educational or criminal justice position.
• Valid Class "C" Texas Drivers License.
• Valid Texas Criminal Investigation Center and National Criminal Investigation Center (TCIC/NCIC) Certification required within one (1) year of employment.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor convictions, an Open Arrest for any criminal offense (Felony or Misdemeanor), and family violence convictions.

Preferred Qualifications

• Bachelors Degree in Criminal Justice from an accredited college or university.
• Two (2) years of experience in a law enforcement support position.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of the services provided by the Police Department.
• Knowledge of and competency using the TCIC/NCIC system.
• Knowledge of the Penal Code and Code of Criminal Procedures.
• Knowledge of pertinent Federal, State, and local laws and ordinances.
• Knowledge of Police Department rules, regulations, policies, and standard operating procedures.
• Knowledge of documents produced by courts.
• Skill in taking photographs and fingerprinting, as required.
• Skill in utilizing personal computers and associated software applications in the completion of assignments.
• Skill in providing quality customer service to the general public.
• Skill in sorting and distributing mail, reports, faxes, and subpoenas; skill in organizing and maintaining records and files.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to consistently report to court and testify in a timely and professional manner, as required by subpoena.
• Ability to learn the laws, rules, and regulations relating to offender processing.
• Ability to operate a camera, multi-phone line system, fax machine, copier and other basic office equipment.
• Ability to compile and prepare clear and concise reports.
• Ability to establish and maintain effective working relationships with co-workers, supervisors, and the general public.
• Ability to communicate clearly and effectively.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.

01

Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.
• Yes - I am a Part Time City Employee.
• No - I am not a Full Time or Part Time City Employee.

02

Are you a veteran or active member of the armed forces?

• Yes
• No

03

Are you a San Antonio Ready to Work Program (SAR2W) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work Program
• Yes - Train for Jobs SA Program
• Yes - Both Programs
• No

04

Do you have a valid Drivers License?

• Yes
• No

05

What best describes your highest level of education at the end of the current semester?

• Some High School
• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
• 30+ completed semester hours (credits) from an accredited college or university
• 60+ completed semester hours (credits) from an accredited college or university
• Associates Degree from an accredited college or university
• 90+ completed semester hours (credits) from an accredited college or university
• 120+ completed semester hours (credits) from an accredited college or university
• Bachelors Degree from an accredited college or university
• Masters Degree from an accredited college or university
• PhD, JD, or other Post Graduate Degree from an accredited college or university
• None of the above

06

Do you have a degree in Criminal Justice?

• Yes
• No

07

How many years of experience do you have in a position requiring frequent interaction with adolescents in an educational or criminal justice position?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years +

08

How many years of experience do you have working in a law enforcement support position?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years +

09

How many years of experience do you have working with data entry?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years +

10

Select any of the Microsoft Office applications that you have extensive experience with.

• Access
• Excel
• Outlook
• Powerpoint
• Publisher
• Visio
• Word
• None of the above

11

Describe and give examples of how you provide excellent customer service to internal and external customers.

12

Describe your experience working with adolescents ages 13-17, including the timeframe and the capacity in which you worked with them. If you do not have experience, enter "N/A."

13

Describe your experience supporting law enforcement? If you do not have experience, answer "N/A".

14

I understand that the work schedule for this position is C-Shift, 10:00 p.m. to 6:00 a.m., Thursday through Monday. The schedule includes weekends and holidays, and work hours and relief days may change at the department's discretion based on operational needs. I acknowledge and accept these conditions.

• Agree
• Disagree

15

I understand that this essential position is in an office setting and will require occasional unplanned mandatory overtime.

• I acknowledge.

16

I understand for this position I must obtain a Valid Texas Criminal Investigation Center and National Criminal Investigation Center (TCIC/NCIC) Certification within one (1) year of employment.

• Agree
• Disagree

17

I acknowledge for this position I must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: 1) Felony Convictions, 2) Felony Deferred Adjudication, 3) Class A & B Misdemeanor Deferred Adjudication, 4) Class B Misdemeanor Convictions, 5) Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and 5) Family Violence Convictions.

• I acknowledge.

18

I understand that if I have a need for a reasonable accommodation to participate in the recruitment and interview process, I can contact the Human Resources Department at AskHR@sanantonio.gov or 210-207-8705. I further understand that if an accommodation is necessary to perform the position for which I have applied, I can contact HR after an offer has been extended.

• I acknowledge.

Required Question

Employer City of San Antonio

Address Human Resources Department

San Antonio, Texas, 78205

Phone 210-207-8705

Website http://www.sanantonio.gov/HR/CareerCenter.aspx