Mission Readiness Trainer – Service

Our Client, an AV Manufacturing company, is looking for a Mission Readiness Trainer – Service for their Austin, TX location.
 
Responsibilities:

• Provide dedicated training support to new and experienced operators through classroom facilitation, demonstration, coaching, and feedback on day-to-day operating procedures
• Review daily performance feedback and address any training deficiencies escalated by on the job Mentors
• Grade hands-on assessments, including on-the-ground and simulated sessions, and provide feedback to Training Supervisor and team stakeholders.
• Conduct formal audits of operator performance for both new and experienced operators
• Assist with training material updates as needed and review new training material
• Work with Training Supervisors to identify areas of confusion or discrepancy in the training curriculum
• Fulfill an 8-hour minimum Service or Service Associate requirement per month to keep knowledge and performance of SOPs proficient

• At least 3 months as a fully trained individual on the Mission Readiness team
• 1-3 years of experience in the AV space
• Knowledge of Mission Readiness procedures and responsibilities
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem solve and improve operational efficiency
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
• Excellent time management and prioritization skills
• Must possess and maintain a valid driver’s license
• Must pass a background check, MVR (Motor Vehicle Record) check, and drug screen
• Must comply with the Substance Abuse Policy
• Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
• Experience in facilitation of classroom sessions and/or on-the-job training

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.