Mission Success: Solution Leader

Hire Military
  • Washington DC
    2 days ago

    Job Description

     About The  Company: Virtualitics

    Virtualitics is the category leader in AI-native readiness applications for defense, government, and critical infrastructure. Founded on a decade of Caltech research in partnership with NASA/JPL, we are led by scientists, strategists, and service members united by a single mission: to solve the world’s most complex, mission-critical challenges with AI.
    Our Readiness AI solutions deliver operational certainty — giving leaders and operators a clear picture of what’s ready, what’s at risk, and what to do next. By identifying risks early, diagnosing root causes, and recommending prioritized actions with transparent, explainable AI, we help organizations move from data complexity to decision advantage.
    Behind that impact is relentless innovation. Inventors at heart, we hold 20+ U.S. patents and are leading the shift toward agent-driven readiness. But what truly sets us apart is our culture — relentless about results, grounded in transparency, and driven by compassion for the mission and the people it serves.

    If you’re motivated by impact, inspired by technical depth, and ready to build AI that performs where it matters most — you’ll find your mission here.

    Our team is excited to find our next Solution Leader to join the company.

    Location: DC area, with travel to Customer Sites

    What You Will Be Doing

    Own the end-to-end customer relationship for one or more defense or intelligence accounts, serving as the primary Virtualitics point of contact for customer leadership and end users

    Drive adoption of Virtualitics Readiness AI solutions by deeply understanding the customer’s mission, operational workflows, and pain points, then translating those into actionable platform use cases

     Lead tactical-level engagements with end users to facilitate knowledge transfer, product adoption, and mission integration

    Work alongside engineering, data science, and product teams to ensure Virtualitics capabilities are operationally effective and interoperable within the customer’s ecosystem

    Deliver training and onsite support for a wide variety of defense end users, from analysts and operators to senior leadership

    Own customer OKR tracking and health scoring, ensuring delivery milestones align with success criteria and product roadmap commitments

    Capture customer issues, RFIs, and feature requests and relay them to the broader Virtualitics teams, serving as the voice of the customer for product prioritization

    Predict and forecast potential use cases; identify innovative methods by which customers can expand their use of Virtualitics to solve additional mission challenges

    Manage customer relationships by organizing site visits, coordinating discovery sessions, conducting demos, creating documentation and briefing materials

    Guide customers through stage-gate delivery milestones from solution architecture through IOC and FOC

    Provide regular status reporting to customer stakeholders and internal Virtualitics leadership

     

    What Virtualitics Is Looking For

    Demonstrated experience delivering technology solutions to Department of War or Intelligence Community customers
     
    Strong understanding of military or government operational environments, including chain of command, acquisition processes, and organizational culture
     
    Proficient in communicating and collaborating with personnel across all organizational levels, from technicians and operators to general officers and senior executives
     
    Able to translate complex technical capabilities into clear, actionable insights aligned with customer mission objectives
     
    Strong leadership skills and a track record of delivering results in high-stakes, operationally demanding environments
     
    Excellent communication skills across formats: customer conversations, executive presentations, written proposals, and technical documentation
     
    Ability to work independently and autonomously in a fast-paced environment, often as the senior Virtualitics representative at a customer location
     
    Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)
     

    Requirements:

    • Bachelor’s degree preferred; advanced degree a plus
    • Active TS-SCI clearance
    • Prior military service as an officer, senior NCO, or senior civilian is highly valued
    • Experience in enterprise software, AI/ML, or data analytics delivery
     

    Other Valued Skills: 

    • Domain expertise in one or more defense operational areas such as logistics, supply chain, intelligence analysis, readiness, weapons systems, or sustainment
    • Experience navigating complex government organizational structures and fostering cross-departmental relationships
    • Commercial experience in SaaS customer success, consulting, or professional services
    • Familiarity with agile delivery methodologies and working in classified or accredited environments
    • Experience with use case discovery, solution architecture, and customer adoption frameworks

    Numbers & Facts

    LocationWashington DC

    Skills

    • Agile Programming Methodologiesunmatched
    • Applications Securityunmatched
    • Artificial Intelligence (AI)unmatched
    • Communication Skillsunmatched
    • Consultingunmatched
    • Customer Acquisitionunmatched
    • Customer Relationsunmatched
    • Customer Relationship Management (CRM)unmatched
    • Customer/Client Researchunmatched
    • Data Analysisunmatched
    • Data Scienceunmatched
    • Defense Intelligenceunmatched
    • Documentationunmatched
    • Ecosystemsunmatched
    • Enterprise Applicationsunmatched
    • Establish Prioritiesunmatched
    • Forecastingunmatched
    • Governmentunmatched
    • Identify Issuesunmatched
    • Intelligence Analysisunmatched
    • Intelligence Communityunmatched
    • Interoperabilityunmatched
    • Inversion of Control (IoC)unmatched
    • Knowledge Transferunmatched
    • Leadershipunmatched
    • Logisticsunmatched
    • Militaryunmatched
    • Military Operationsunmatched
    • On Site Supportunmatched
    • Organizational Cultureunmatched
    • Patentsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Product Demonstrationunmatched
    • Product Planningunmatched
    • Professional Servicesunmatched
    • Riskunmatched
    • Risk Analysisunmatched
    • Secret Clearanceunmatched
    • Security Clearanceunmatched
    • Sensitive Compartmented Information (SCI)unmatched
    • Software as a Service (SaaS)unmatched
    • Supply Chainunmatched
    • Technical Deliveryunmatched
    • Technical Writingunmatched
    • Top Secret Clearanceunmatched
    • Training/Teachingunmatched
    • United States Citizenunmatched
    • Use Casesunmatched
    • Willing to Travelunmatched

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