Our client, an established restoration company, is hiring a Mitigation Coordinator to manage scheduling, job intake, and daily operations for restoration projects. This role coordinates crews, handles incoming jobs, and ensures all work is scheduled, documented, and executed efficiently.
This is a fast-paced, operations-focused role requiring strong organization, communication, and the ability to manage multiple jobs simultaneously.
Responsibilities
Schedule mitigation crews and maintain daily production schedule
Receive and process new jobs (calls, program assignments, referrals)
Enter and manage job data in PSA and related systems
Coordinate with technicians, estimators, subcontractors, and customers
Ensure all incoming calls are responded to promptly (same-day / within hours)
Track job progress and collect daily updates from field teams
Maintain complete and accurate job documentation (calls, notes, emails, updates)
Upload required documents and ensure job files are complete
Resolve scheduling conflicts and job-related issues quickly
Monitor equipment status and coordinate with warehouse as needed
Support production operations to keep jobs on schedule
Requirements
1+ year of experience in scheduling, dispatch, coordination, or similar role
Strong organizational and multitasking skills
Ability to manage high call volume and multiple active jobs
Experience with data entry and CRM or job tracking systems
Strong communication skills (phone, email, internal coordination)
Ability to work under pressure and meet deadlines
Valid driver's license
Preferred
Experience in restoration, construction, or service industry
Familiarity with PSA, XactAnalysis, or similar systems
Experience handling insurance program jobs (Contractor Connection, Sedgwick, etc.)
Work Environment
Office-based role with warehouse coordination
Fast-paced, high-volume operations environment
Physical Requirements
Ability to lift up to 50 lbs occasionally
Ability to handle high-stress situations and multitask
Location: Baltimore, MD, 21227
Pay Rate: Starting at $20/hour
Job Type: Full-Time