POSITION OVERVIEW
The Mitigation Coordinator is responsible for supporting mitigation operations through effective job coordination, scheduling, customer communication, and administrative oversight. This role serves as a central point of contact between field technicians, customers, insurance representatives, and internal departments to ensure mitigation projects are initiated, documented, and progressed efficiently.
The Mitigation Coordinator plays a critical role in emergency response logistics, job file management, and maintaining service quality throughout the mitigation lifecycle.
ESSENTIAL JOB FUNCTIONS:
Key Responsibilities
Dispatch & Scheduling Coordination
- Receive and prioritize incoming emergency service calls and job assignments
- Schedule mitigation crews based on availability, job urgency, and geographic efficiency
- Coordinate on-call rotations and after-hours dispatching
- Monitor job progress and adjust schedules as needed
Customer & Stakeholder Communication
- Serve as a primary point of contact for customers throughout the mitigation process
- Provide timely updates regarding job status, scheduling, and next steps
- Communicate with insurance adjusters, property managers, and authorized representatives as directed
- Always ensure a high level of customer service and professionalism.
Job File Management & Documentation
- Create and maintain accurate job files in company systems (e.g., CRM, job management software)
- Ensure required documentation is collected, including:
Photos and moisture logs
Daily progress notes
- Review job documentation for completeness and compliance with company standards
Operational Support
- Coordinate equipment needs and logistics with warehouse personnel
- Track job milestones and ensure timely progression from mitigation to reconstruction handoff
- Assist in monitoring job costs, notes, and updates for management review
- Support field teams with administrative needs and communication
Compliance & Process Adherence
- Ensure adherence to company procedures, IICRC standards, and insurance guidelines
- Maintain confidentiality of customer and company information
- Support internal audits, reporting, and quality assurance processes
Requirements
- High school diploma or equivalent required; associate degree preferred
- 2+ years of administrative, dispatch, or coordination experience (restoration industry preferred)
- Strong organizational and multitasking abilities in a fast-paced environment
- Excellent communication and customer service skills
- Proficiency in Microsoft Office and job management software (e.g., DASH, Encircle, Xactimate, or similar)
- Ability to work flexible hours, including occasional evenings or weekends as needed
- Ability to pass background checks and drug screening in accordance with company policy
Skills & Competencies
- Strong attention to detail and accuracy
- Ability to prioritize and manage multiple active jobs simultaneously
- Problem-solving and decision-making skills
- Team-oriented with the ability to coordinate across departments
- Ability to remain calm and effective in emergency response situations
Compensation & Benefits
The Company offers a competitive compensation and benefits package which may include:
- Competitive hourly wage (non-exempt; eligible for overtime)
- Health, dental, and vision insurance
- Paid time off and company-recognized holidays
- Ongoing training and professional development
- Career advancement opportunities
Work Environment
This position primarily operates in an office environment with frequent interaction with field personnel and customers. Occasional exposure to field conditions may occur when visiting job sites.
Physical Requirements
The physical requirements described here are representative of those necessary to successfully perform the essential functions of this role.
Employees in this position may be required to:
- Sit, stand, walk, and drive for extended periods
Use standard office equipment including computers and mobile devices
- Occasionally lift or carry materials up to approximately 25-30 pounds
Travel regularly within assigned territory
- Fingering and Repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screens and expansive reading.
- Inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.
Wage & Hour Compliance Statement
This position is classified as non-exempt and is eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA). All hours worked must be accurately recorded and will be compensated in accordance with applicable federal and state laws and company policy.
Background Check & Employment Requirements
Employment in this position may be contingent upon successful completion of:
A background investigation
- Motor vehicle record review
Verification of employment history
Verification of education and credentials
Employees operating a company vehicle or driving for company business must maintain a valid driver’s license and an acceptable driving record in accordance with company policy and insurance requirements.
Equal Employment Opportunity Statement
Alford Enterprises Inc. is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, Georgia, Alabama, or Tennessee law.
At-Will Employment Statement
Employment with Alford Enterprises, Inc. is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. Nothing in this job description or any other company document should be interpreted as creating a contract of employment.
Drug-Free Workplace
Alford Enterprises, Inc. maintains a Drug-Free Workplace in accordance with applicable federal and state laws. Employees and applicants may be subject to pre-employment, post-accident, reasonable suspicion, and/or other drug and alcohol testing as permitted by company policy and applicable law.
Job Description Disclaimer
This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. The company reserves the right to modify duties and responsibilities as business needs evolve. Employees may be required to perform other duties as assigned to support the needs of the organization.