Mitigation Crew Chief
Company:SERVPRO of Pewaukee & Sussex
Job Type: Full-Time
Location: Pewaukee, WI
Schedule: Full-time with rotating on-call emergency response responsibilities
Position Summary
SERVPRO is seeking a dependable and experienced Mitigation Crew Chief to lead restoration crews on fire, water, mold, and storm damage projects. The Crew Chief is responsible for overseeing jobsite operations, supervising technicians, ensuring quality work, and delivering exceptional customer service throughout the mitigation process.
The ideal candidate is a hands-on leader who thrives in fast-paced environments and has strong knowledge of restoration procedures and drying practices.
Key Responsibilities
- Lead and supervise mitigation technicians on residential and commercial restoration projects
- Respond to emergency service calls for water, fire, mold, and storm damage losses
- Perform and oversee water extraction, demolition, structural drying, cleanup, and debris removal
- Set up, monitor, and document drying equipment and moisture readings
- Ensure jobs are completed according to SERVPRO and industry standards
- Maintain accurate job documentation including photos, moisture logs, and daily notes
- Communicate professionally with customers, management, and insurance representatives
- Train and mentor mitigation technicians on proper procedures and safety standards
- Maintain cleanliness and organization of vehicles, equipment, and warehouse
- Enforce safety procedures and proper use of PPE on all jobsites
- Participate in rotating on-call schedule for after-hours emergency response
Qualifications
- High school diploma or GED preferred
- Minimum 1–3 years of restoration or mitigation experience preferred
- Previous leadership or crew supervision experience preferred
- Strong understanding of water mitigation and structural drying procedures
- Valid driver’s license with acceptable driving record
- Ability to lift 50+ pounds regularly
- Strong communication, leadership, and organizational skills
- Ability to work in physically demanding and fast-paced environments
Preferred Certifications
- IICRC Water Restoration Technician (WRT)
- Applied Structural Drying (ASD)
- Applied Microbial Remediation Technician (AMRT)
- OSHA Safety Certification
Benefits
- Competitive hourly pay based on experience
- Overtime and emergency response pay opportunities
- Health, dental, and vision insurance
- Paid time off and holidays
- Company uniforms provided
- Training and certification reimbursement
- Advancement opportunities within SERVPRO
Physical Requirements
- Frequent lifting, bending, kneeling, climbing, and standing
- Ability to work in environments affected by water, smoke, mold, and debris
- Ability to work extended hours during emergency situations
- Frequent local travel between job sites required
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.