Mitigation Manager – Lead & Elevate Our Restoration Team
We’re looking for a hands-on Mitigation Manager to lead our water, mold, fire, and smoke restoration division. In this critical role, you’ll oversee projects from start to finish, manage field teams, and ensure excellence in service, compliance, and customer satisfaction.
If you’re a seasoned mitigation pro with strong leadership skills and IICRC certifications—or on your way there—this is your chance to take the lead and grow with a top-performing team.
What You’ll Be Doing:
- Lead and support Project Managers, Lead Techs, and Mitigation Technicians
- Ensure jobs meet quality standards, deadlines, and documentation accuracy
- Visit job sites to monitor progress, safety, and customer satisfaction
- Coordinate scheduling, dispatch, and equipment logistics
- Approve estimates and job documentation (Xactimate or similar)
- Collaborate with insurance adjusters, agents, and clients to resolve claims
- Train, mentor, and develop your team for continuous improvement
- Maintain profitability by managing labor, materials, and timelines
- Ensure all safety and compliance policies (OSHA, IICRC) are followed
- Handle escalated job-site issues or customer concerns
- Assist with large-loss jobs and emergency planning
What We’re Looking For:
- High school diploma or GED required; college degree a plus
- 5+ years in mitigation/restoration, with 2+ years in a leadership role
- Valid driver’s license and clean driving record
- IICRC Certifications preferred: WRT, ASD, AMRT, FSRT
- Strong communication, leadership, and problem-solving skills
- Proficiency in Xactimate and digital job management tools
- Solid knowledge of the insurance claims process
- On-call availability as needed
Physical Requirements:
- Lift up to 70 lbs and work in tight, high-moisture environments
- Frequent standing, walking, crawling, and climbing
- Must use respirators and safety gear as required
Why Join Us:
- Lead a respected, high-performing mitigation team
- Competitive pay, bonuses, and training opportunities
- Work for a trusted name in restoration
- Make a difference helping people recover from unexpected disasters
Ready to lead with impact? Apply now and join a team that puts quality and care first.
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.