Mitigation Manager - Lead & Elevate Our Restoration Team
We're looking for a hands-on Mitigation Manager to lead our water, mold, fire, and smoke restoration division. In this critical role, you'll oversee projects from start to finish, manage field teams, and ensure excellence in service, compliance, and customer satisfaction.
If you're a seasoned mitigation pro with strong leadership skills and IICRC certifications-or on your way there-this is your chance to take the lead and grow with a top-performing team.
What You'll Be Doing:
Lead and support Project Managers, Lead Techs, and Mitigation Technicians
Ensure jobs meet quality standards, deadlines, and documentation accuracy
Visit job sites to monitor progress, safety, and customer satisfaction
Coordinate scheduling, dispatch, and equipment logistics
Approve estimates and job documentation (Xactimate or similar)
Collaborate with insurance adjusters, agents, and clients to resolve claims
Train, mentor, and develop your team for continuous improvement
Maintain profitability by managing labor, materials, and timelines
Ensure all safety and compliance policies (OSHA, IICRC) are followed
Handle escalated job-site issues or customer concerns
Assist with large-loss jobs and emergency planning
What We're Looking For:
High school diploma or GED required; college degree a plus
5+ years in mitigation/restoration, with 2+ years in a leadership role