Mitigation Manager

Position Summary
We are seeking a hands-on Mitigation Manager to lead and oversee all water mitigation projects from initial response through dry-out completion. This role is ideal for an experienced lead technician ready to take the next step into field management while remaining actively involved on job sites.

The Mitigation Manager is responsible for attending all water losses, ensuring projects are executed safely, efficiently, and professionally, and delivering an exceptional customer experience during emergency situations.

Key Responsibilities

• Serve as the primary responder and field leader on all water mitigation losses
• Perform on-site inspections and develop clear scopes of work for water, fire, and mold remediation
• Lead mitigation crews in performing extraction, demolition, cleaning, and structural drying
• Ensure all job sites are clean, organized, and professionally maintained throughout the project lifecycle
• Manage and deploy drying equipment, including air movers, dehumidifiers, air scrubbers, and specialty systems
• Monitor drying progress through moisture mapping, daily readings, and documentation
• Adjust equipment and drying plans to meet industry standards and timelines
• Communicate clearly with homeowners, property managers, and insurance partners
• Maintain high levels of customer satisfaction during emergency service delivery
• Coordinate with office staff on scheduling, documentation, and job updates
• Ensure all work complies with IICRC standards and company safety protocols
• Oversee proper use of PPE and safe handling of hazardous or contaminated materials
• Participate in 24/7 on-call emergency response rotation as needed

Qualifications

• Prior experience in water mitigation, emergency restoration, or disaster response required
• Demonstrated ability to lead crews and manage active job sites
• Strong knowledge of drying principles, moisture mapping, and equipment deployment
• Experience scoping losses and communicating with customers and adjusters
• IICRC certifications (WRT, ASD, AMRT) preferred or willingness to obtain
• Excellent leadership, communication, and problem-solving skills
• Ability to work in fast-paced, high-urgency environments with extended hours when required
• Physically capable of performing demolition and mitigation labor as needed
• Valid driver’s license and clean driving record
• High School Diploma, GED, or equivalent

What Success Looks Like in This Role

• Water losses are responded to quickly and professionally
• Job sites remain clean, organized, and inspection-ready
• Equipment is properly tracked, maintained, and utilized efficiently
• Drying goals are met on time and within scope
• Customers feel informed, supported, and satisfied throughout the process

Restore Restoration is a family operated restoration firm that has been assisting homeowners and business owners in and around the Chicagoland area for nearly 40 years. We have helped more than 10,000 home and business owners recover from fire, flood, and storm damage.